Customer service & accounts receivable specialist
location: remote
type: full-time
compensation: competitive salary + performance-based bonus opportunities
schedule: full overlap with u.s. Central time business hours preferred
about the company
we are a fast-growing u.s.-based service company focused on acquiring and scaling local operations throughout the southern united states.
customer relationships and trust are at the center of everything we do, and we are looking for highly personable, customer-focused professionals to help us deliver a seamless experience during periods of business transition and growth.
this is a high-trust, customer-facing role where professionalism, emotional intelligence, and communication skills are absolutely critical.
the opportunity
we are hiring two remote team members who will support both customer service and accounts receivable functions.
these roles will work closely together and may share responsibilities depending on business needs.
this position is ideal for someone who is
extremely comfortable speaking with u.s.-based customers over the phone
naturally personable and conversational
confident handling sensitive customer interactions
skilled at building trust quickly
organized, dependable, and adaptable in a fast-paced environment
the ideal candidate has a highly neutral english accent and can communicate in a way that feels natural and familiar to customers in the southern united states.
key responsibilities
customer service & account management
answer inbound customer calls professionally and confidently
assist customers with account updates and service-related questions
collect and verify customer information including:
phone numbers
email addresses
billing details
service addresses
help customers transition smoothly during company acquisitions and onboarding processes
build rapport and create positive customer experiences during every interaction
maintain a calm, friendly, and solutions-oriented tone on calls
accounts receivable & payment collection
contact customers regarding overdue balances and outstanding invoices
secure payment methods and assist customers with setting up autopay
process customer payments securely and accurately*
encourage customers to prepay or enroll in long-term payment arrangements
follow payment collection procedures with professionalism and empathy
escalate sensitive account situations when necessary
administrative & operational support
maintain accurate customer records in internal systems
document customer interactions and payment updates
assist with outbound communication campaigns during acquisitions or account transitions
collaborate with internal leadership to improve customer processes and retention
what we're looking for
must-haves
excellent spoken and written english
highly neutral or minimal accent required
strong emotional intelligence and interpersonal communication skills
comfortable handling both inbound and outbound phone calls
ability to build trust quickly with customers
confident discussing billing and payment information over the phone
strong attention to detail and follow-through
reliable internet connection and quiet work environment
ability to maintain confidentiality and professionalism at all times
preferred experience
customer service or call center experience
accounts receivable or collections experience
experience handling u.s.-based customers
experience working in service industries, utilities, logistics, or home services
familiarity with crm or customer management systems
ideal candidate profile
friendly, personable, and naturally conversational
thick-skinned and confident under pressure
high-energy with a positive attitude
comfortable working independently
motivated by bonuses and performance incentives
coachable and eager to grow within a scaling company
able to adapt communication style depending on the customer
compensation & growth
competitive monthly compensation based on experience and communication ability
performance-based bonus opportunities tied to collections and customer conversions
long-term growth potential as the company continues expanding through acquisitions
opportunity to become a key part of a rapidly growing operation
hiring process
initial screening interview
english communication and "ear test" evaluation
video interview with leadership
final selection and onboarding
this role is heavily communication-driven.
candidates who can create trust, communicate naturally with u.s.-based customers, and deliver an exceptional customer experience will thrive in this position.
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