Infrastructure manager – corporate infrastructure manager
company: gcg official (gcg group)
job purpose
lead the strategy, delivery, and continuous improvement of the group's technology infrastructure across all stations in latin america & the caribbean. The role ensures a secure, reliable, scalable, and cost‑efficient infrastructure that enables business growth and operational excellence. This leader owns infrastructure roadmaps (network, computer, storage, cloud, collaboration, endpoint, connectivity), orchestrates a multi‑country delivery model with cluster and station it teams, and drives program/portfolio management for all infrastructure initiatives.
this role co‑owns the cybersecurity program (policies, controls, remediation, awareness, dr/bcp) in partnership with the cybersecurity manager, ensuring implementation, compliance, remediation, and operationalization of controls across the group.
duties & responsibilities
strategic leadership & execution
* build and execute a 24‑month rolling infrastructure strategy & roadmap aligned to business priorities, budgets, and project atlas (sap s/4hana) timelines; translate strategy into funded programs with clear milestones and kpis.
* establish a portfolio management cadence: intake, prioritization, capacity planning, delivery tracking, realization; chair monthly infra portfolio reviews with stakeholders.
* own the infrastructure operating model (group/cluster/station): raci, standards, service definitions, slas, and escalation paths.
* drive cost optimization (licenses, links, datacenter footprint, cloud consumption) while protecting availability, performance, and security.
program & project management
* act as overall program owner for infrastructure initiatives (e.g., network refresh, wan/sd‑wan, wi‑fi, data center/server virtualization, m365/endpoint modernization, backup/dr, cloud migrations, connectivity/starlink or backup links).
* institutionalize pmo discipline: business cases, charters, raid logs, change control, stage gates, stakeholder comms, and post‑implementation reviews.
* standardize project artifacts and ensure every project has scope, timeline, budget, resourcing plan, risks/mitigations, and measurable outcomes.
operations & service reliability
* ensure high availability and performance for network, servers, storage, voice/data, collaboration, and site connectivity across all stations; own incident, problem, capacity, and change management practices.
* define and monitor sla targets (uptime, mttr, change success rate, backup success, patch compliance) and publish monthly scorecards.
* maintain dr/bcp readiness: tested recovery runbooks, rpo/rto targets, and annual end‑to‑end exercises aligned with business criticality.
cybersecurity program (co‑ownership with cybersecurity manager)
* execute the cybersecurity roadmap: hardening baselines, identity & access, endpoint protection/edr, patching, vulnerability management, email security, logging/siem, and awareness.
* ensure stations implement required controls; track closure of findings, and report on cybersecurity kpis and risk posture to steerco/ec.
* maintain secure configurations for firewalls, remote access, and network segmentation; enforce least privilege and separation of duties.
* own group infrastructure standards (network, server, storage, cloud, endpoint, backup, monitoring) and lifecycle plans (eol/eos refresh).
* ensure compliance with corporate policies, vendor licensing, data protection, and applicable regulatory requirements across countries.
vendor & budget management
* lead sourcing and performance management for isps, telco, hardware, software, msps, and oems; negotiate contracts and slas.
* own the infrastructure budget (opex/capex), forecasts, and variance reporting; pursue tco reduction through consolidation and right‑sizing.
people leadership
* lead and develop cluster it managers, it coordinators, and field support; build succession pipelines, coach performance, and foster a high‑accountability culture.
* elevate managerial rigor: objectives/kpis, 1:1s, quarterly talent reviews, and recognition for delivery excellence.
qualifications & skills
education & certifications
* bachelor's degree in information technology, computer science, engineering, or related field; master's degree is a plus.
* bilingual: english and spanish (mandatory).
* formal project management training required (e.g., pmp/prince2, or equivalent). Itil v4 foundation preferred. Cloud/network/security certifications are a plus (e.g., ccnp, azure/aws associate, fortinet/palo alto).
experience
* 12+ years progressive it experience, ideally within multi‑country operations in aviation, travel services, or food & beverage manufacturing/retail.
* 8+ years leading complex infrastructure programs/projects (business cases, budgets, risk/issue management, scope/change control, benefits).
* proven success managing distributed teams and vendors across multiple countries and cultures, delivering to slas and budgets.
core competencies
* strategic agility & execution: converts strategy into an actionable portfolio with clear kpis; consistently ships on time and on budget.
* program/project leadership: establishes governance, stage gates, raid discipline, and stakeholder comms; unblocks delivery.
* service reliability mindset: designs for availability, resilience, and observability; data‑driven on slas and incident metrics.
* cybersecurity‑by‑design: implements controls and remediation in partnership with cybersecurity; enforces standards and patch hygiene.
* vendor & cost management: negotiates slas, optimizes tco, and manages multi‑vendor ecosystems effectively.
* influence & communication (en/es): fluent in english and spanish; able to influence executives and align station managers to group standards.
* analytical problem solving: structures complex issues, uses data to decide, and drives root‑cause corrective actions.
the position requires limited occasional domestic and international travelling – 15-20% of the time.
seniority level
mid‑senior level
employment type
full‑time
job function
information technology and project management
industries
airlines and aviation, food and beverage manufacturing, food and beverage retail
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