Travel customer service representative (remote)
about the role prestige travel agency by mich usa is seeking a travel customer service representative (remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.
key responsibilities
* respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
* assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
* provide accurate and timely information regarding destinations, travel requirements, and agency policies.
* coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
* proactively follow up with clients before and after travel to ensure a positive experience.
* address client concerns with empathy, professionalism, and solution-oriented thinking.
* maintain accurate documentation and update booking systems as required.
qualifications & skills
* excellent verbal and written communication skills.
* customer service experience (travel, hospitality, or service-related experience preferred).
* strong organizational skills and attention to detail.
* comfortable using technology and learning new systems and booking platforms.
* reliable, proactive, and able to manage multiple client requests efficiently.
* genuine interest in travel and helping clients plan memorable experiences.
what we offer
* 100% remote work environment.
* flexible scheduling options.
* opportunities for professional growth within the company.
* access to travel perks and industry-related discounts.
* supportive team culture with ongo.
gestor de personal
somos un socio estratégico que brinda servicios de reclutamiento, capacitación, desarrollo y especialización de capital humano (fuerza de ventas) a nivel nacional. Estamos en búsqueda de gestor de personal para encargarse de la gestión diaria de nuestra plantilla en punto de venta y dar seguimiento a incidencias operativas de manera remota.
actividades
* supervisar y dar seguimiento a la operación diaria del personal operativo.
* detectar, validar y resolver incidencias o problemáticas relacionadas con la plantilla (faltas, rotaciones, reportes del personal, etc.).
* mantener una comunicación constante con jefes de área, supervisores y colaboradores en punto de venta para asegurar el correcto funcionamiento de las operaciones.
* altas, bajas, incapacidades st7.
* control de plantilla.
* solicitud y seguimiento de cálculos de finiquito y procesos de baja.
* gestión y seguimiento de cartas de productividad y cartas compromiso.
* seguimiento de metas por región y reporte de avances periódicos.
* resolución de problemas con sentido de urgencia.
* comunicación de metas mensuales a team leaders y líderes swat.
requerimientos
* proactividad, tolerancia a la presión y enfoque en la solución de problemas.
* comunicación efectiva.
* orientación a resultados.
* alto sentido de urgencia.
* manejo de paquetería office (especialmente excel).
* ejecución impecable.
oferta
* salario mensual $12,000.00 neto con pago quincenal + $1,000.00 en bono.
* prestaciones de ley desde el primer día.
* capacitación pagada y constante.
* otorgamos las herramientas para trabajar (laptop, red celular de empresa).
* oportunidad de crecimiento a mediano plazo dentro de la empresa.
* horario lunes a viernes de 9:00 am a 6:00 pm con 1 hora de comida y sábados de 10:00 am a 2:00 pm.
requerimientos
educación mínima: educación superior - licenc
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