Mercedes-benz ag is responsible for the global business of mercedes-benz cars and mercedes-benz vans, with over 170,000 employees worldwide.
mercedes-benz ag is one of the world's largest manufacturers of luxury passenger cars.
the company focuses on the development, production and sales of passenger cars, vans and vehicle-related services.
furthermore, the company aspires to be the leader in the fields of electric mobility and vehicle software.
the product portfolio comprises the mercedes-benz brand with the sub-brands of mercedes-amg, mercedes-maybach, mercedes-eq, g-class and the smart brand.
as sustainability is the guiding principle of the mercedes-benz strategy and for the company itself, this means creating lasting value for all stakeholders: for customers, employees, investors, business partners and society as a whole.
responsible for drivingthe commercial performance of an assigned group of agents, ensuring the achievement of vehicles sales and captive penetration targets across financing contracts and insurance policies for both new and pre-owned passenger vehicles, as well as acting as a strategic business enabler, you will align regional execution with national objectives, ensuring seamless implementation of commercial strategies and compliance tasks with corporate goals.
this role is pivotal in translating business strategies into operational excellence across the agent network, ensuring full alignment with market dynamics, customer expectations, and brand standards day to day (main tasks drive sales & penetration targets : ensure achievement of sales, financing, and insurance goals for new and pre-owned vehicles across assigned agents, aligned with company and group strategies into a compliant performance.
drive maximization of sales funnel conversion rates by ensuringproper management of leads provided by mbmex bdc and by consistent agent performance management.
monitor and drive agent's customer satisfaction performance enable commercial excellence : support agents through strategic guidance, on-site visits, and tailored action plans to ensure successful implementation of commercial strategies and performance improvement.
support compliance with agent's standards by using mbmex standards check list when visiting agents.
coordinate solution finding for sales area related customer complaints including alignment across mbmex departments, respective agents and customers train & align agent teams : deliver ongoing training and communication on company goals, sales & financing tools (sales transaction system, advantage, helios, salesforce, vx, credit rules, aml requirements), leasing and financing products, marketing standards and customer experience initiatives to ensure consistency at the point of sales monitor market & performance : continuously analyze sales performance and market dynamics, benchmark againstcompetitors, and identify trends to drive improvements an mitigate risks report & collaborate internally : provide insights and structured feedback to internal management to support strategic decision-making and ensure alignment betweenfield execution and corporate objectives profile bachelor's degree in business administration, marketing, finance, or related fie experienc e: minimum 5 years management, or financial services of experience in automotive sales, dealer network english: advance areas of knowledge strong knowledge of vehicle financing, leasing and insurance products, including regulatory understanding experience with sales tools andplatforms such as salesforce & sap is preferred proven track recordin achieving salestargets and driving commercial performance the power of being unique diversity & inclusion at mercedes-benz.
we attract and value a diverse workforce to drive innovation and reflect our global customers and environments in which we operate.
we embrace the uniqueness of every team member and are committed to promoting an inclusive culture with equal opportunities for success.
we enable our teams to bring their diverse experiences, skills and perspectives to build the world ́s most desirable cars for a sustainable future.
when choosing our talent we focus on their abilities and do not discriminate based on ethnic origin, nationality, gender, age, disability, social condition, health condition, religion, immigration status, opinions, sexual preference, marital status, university or appearance