Role Responsibilities- Propose/challenge logistic process evolutions in order to improve the customer satisfaction, automate the order entry, expediting, order processing, editing, follow-up, spare part processing and/or shipping processes.- Ensures prompt, thorough handling of all customer inquiries, claims and complaints, chargebacks, repairs and/or returned material.- Responsible to provide satisfactory solutions to customers: related to Lead Times (LT) and Delivery Dates (DD).- Manage marketing demand forecast and backlog, to determine the optimum inventory levels and appropriate stocking programs.- Drives follow up and determine causes that affect service levels.- Responsible with the Manufacturing Floor to provide the schedule production.- Interface with Engineering, Purchasing, Accounting, to develop, implement, and drive systems to facilitate Production Scheduling,- Coordinate and analyze business growth on products to balance the scheduling of new and existing product.- Review delivery dates with the customers.- Review urgent order to check with plant any improve on de delivery dates.Minimum Qualifications:- +2 years of experience in customer service, schedule production, materials, supply chain.- Bachelor's degree in Engineering- Desirable experience on ORACLE system.- Knowledge of shipping and logistics,- Manage and develop personnel- Make to order system.- English Advanced and fluentPreferred Qualifications:- Management and negotiations with external and internal customer- Launch of new projects- Management of billing systems