Role Responsibilities
* Propose/challenge logistic process evolutions in order to improve the customer satisfaction, automate the order entry, expediting, order processing, editing, follow-up, spare part processing and/or shipping processes.
* Ensures prompt, thorough handling of all customer inquiries, claims and complaints, chargebacks, repairs and/or returned material.
* Responsible to provide satisfactory solutions to customers: related to Lead Times (LT) and Delivery Dates (DD).
* Manage marketing demand forecast and backlog, to determine the optimum inventory levels and appropriate stocking programs.
* Drives follow up and determine causes that affect service levels.
* Responsible with the Manufacturing Floor to provide the schedule production.
* Interface with Engineering, Purchasing, Accounting, to develop, implement, and drive systems to facilitate Production Scheduling,
* Coordinate and analyze business growth on products to balance the scheduling of new and existing product.
* Review delivery dates with the customers.
* Review urgent order to check with plant any improve on de delivery dates.
Minimum Qualifications:
* +2 years of experience in customer service, schedule production, materials, supply chain.
* Bachelor's degree in Engineering
* Desirable experience on ORACLE system.
* Knowledge of shipping and logistics,
* Manage and develop personnel
* Make to order system.
* English Advanced and fluent
Preferred Qualifications:
* Management and negotiations with external and internal customer
* Launch of new projects
* Management of billing systems