Role responsibilities propose/challenge logistic process evolutions in order to improve the customer satisfaction, automate the order entry, expediting, order processing, editing, follow-up, spare part processing and/or shipping processes. Ensures prompt, thorough handling of all customer inquiries, claims and complaints, chargebacks, repairs and/or returned material. Responsible to provide satisfactory solutions to customers: related to lead times (lt) and delivery dates (dd). Manage marketing demand forecast and backlog, to determine the optimum inventory levels and appropriate stocking programs. Drives follow up and determine causes that affect service levels. Responsible with the manufacturing floor to provide the schedule production. Interface with engineering, purchasing, accounting, to develop, implement, and drive systems to facilitate production scheduling, coordinate and analyze business growth on products to balance the scheduling of new and existing product. Review delivery dates with the customers. Review urgent order to check with plant any improve on de delivery dates. Minimum qualifications: 2 years of experience in customer service, schedule production, materials, supply chain. Bachelor's degree in engineering desirable experience on oracle system. Knowledge of shipping and logistics, manage and develop personnel make to order system. English advanced and fluent preferred qualifications: management and negotiations with external and internal customer launch of new projects management of billing systems