Lead & develop the sales teamset clear daily, weekly, and monthly goals with kpis (conversion rates, call-to-booking ratios, revenue targets). Run structured training programs, roleplays, and biweekly 1:1s. Provide coaching using crm data, call reviews, and live feedback. Recognize high performers while building clear action plans for underperformance. Drive sales strategy & process optimization refine and adapt sales scripts based on data and market feedback. Build best practices for engaging new inquiries and follow-ups. Partner with operations to ensure smooth booking and eliminate bottlenecks. Implement structured follow-up processes to maximize conversions. Analyze & report performance track daily sales metrics (calls made, conversion rates, revenue, follow-up success). Deliver weekly/monthly reports with insights and trends to senior leadership. Set data-driven sales targets and create actionable plans to hit them. Coach & support conduct regular call reviews and feedback sessions. Assist with high-value or complex sales calls. Build an objection-handling playbook and roleplay responses with the team. Foster peer-to-peer mentoring and knowledge sharing. Collaborate across teams work with operations for seamless scheduling and customer handoffs. Provide marketing with lead quality insights and campaign feedback. Partner with customer success to increase recurring bookings and reduce churn. Scale & improve processes standardize workflows, scripts, and templates for consistency. Leverage crm and automation tools (bookingkoala, google sheets, etc.). Build scalable training and sales systems to support company growth. Focus on recurring revenue & growth track and grow recurring bookings (weekly, biweekly, monthly). Maintain dashboards for recurring revenue performance and sales attribution. Coach reps on upgrading one-time cleans to recurring contracts. Incentivize recurring closes and celebrate team wins. Collaborate on win-back campaigns and reduce early churn. What we're looking for 3+ years of sales leadership experience (call center, inside sales, or service-based sales preferred). Proven track record of hitting or exceeding revenue goals. Strong coaching, training, and people development skills. Strong english communication skills data-driven decision maker who thrives on kpis and accountability. Excellent communication skills and ability to collaborate cross-functionally. 1+ year in bpo or similar 1+ year in remote work environment comfortable working in a fast-paced, high-volume environment. Starting hourly rate: $6-$8 usd per hour based on experience + profit based bonuses