Oysterlink is the fastest-growing restaurant & hospitality job site. The site recently launched and is generating over 350,000 monthly visitors organically.
we are seeking a forward-facing customer support & operations specialist with excellent english communication and organizational skills for:
* client & applicant communication
* platform management & issue resolution
* feedback & continuous improvement
required skills:
* excellent english speaking skills and excellent grammar and communication skills
* attention to detail and ability to learn platform features
* strong customer service focus, ability to troubleshoot issues and come up with solutions
* ability to multitask and manage time effectively
* experience in ticket management & documenting feedback
* able to work between 8 a.m. and 5 p.m. Est as we target a us demographic
the goals for this position is to:
* keep client response time during work hours under 1 hour, and issue resolution time under 2 hours
* ensure client feedback (bugs or improvements) is documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives
responsibilities:
client & applicant communication
* provide prompt support for inquiries, respond to questions, and offer guidance
* communicate effectively with companies and job seekers
platform management & issue resolution
* troubleshoot feature issues, monitor bug/support requests
* refresh and reorder featured job listings on our site and linkedin
feedback & continuous improvement
* track and share client/applicant feedback with internal teams to enhance platform features
prior to platform launch (on the current site)
* manage incoming "post a job" submissions
* gather missing information and confirm postings with clients
* collect and review cvs
the ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.
oyster link offers competitive salaries, yearly growth opportunities and profit sharing.
this is for a full-time, remote-work-at-home position. We do require team members who can work up until 5 pm est.
what we offer at oysterlink:
* a work culture focused on mutual success and continuous growth
* job stability and growth
* profit sharing
* shares in the company to receive an earn-out when the company is sold
* challenging projects and opportunity to work with great team members
* work-from-home opportunity
* 4 weeks paid time off
we are seeking to make immediate hires.
recruitment steps:
* apply via linkedin
* receive a short questionnaire
* send back answers + cv
* receive test
* have an interview with our hiring manager
* get feedback
we kindly ask for your cv and all correspondence to be in english.