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*responsibilities*:- platform administration, management, and troubleshooting of vmware, citrix, file sharing platforms, storage (including netapp) and current and future systems installed at driscoll's.- configure, administer, and support office 365, including mail, onedrive, sharepoint, etc.
for all company services.- respond to escalations and alerts proactively and take ownership of resolving system and service problems.- responsible and accountable for monitoring and responding to issues/alerts to maintain desired uptime and meet service level agreement (sla) to customer incidents and requests.- responsible and accountable to administer and operate backup, recovery and disaster recovery support for all systems and services.- status reporting of the various systems tasks, tickets and overall productivity metrics and make efforts to improve the performance, efficiency and customer support.- customer support: extensive support of systems and services provided to customers as it relates to driscoll's headquarters, remote driscoll's distribution centers, contract distribution centers, nurseries and office complexes; provide escalated support for systems, basic network support and general pc support.
may be a member of the 24/7 on-call support on rotation.- technical support: support of all systems and services related issues and escalations.
resolve dns issues, troubleshoot ldap queries, fix terminal server, citrix environments, file servers, driscoll's applications, and other similar problems.- manage and maintain asset tracking information and licenses for server products and systems tools/software.qualifications:- bachelor's degree in computer related field or equivalent.- 5+ years of experience as a windows, vmware, linux, cloud (aws, azure, google) system administrator.- 5+ years of relevant it system and services support work experience.- requires knowledge of and administration expertise in microsoft server technologies including ad, exchange, windows server, remote desktop, file sharing, backup, restore and monitoring systems/alerts; vmware, citrix, file sharing tools/platforms.- office365 configuration, service management, and troubleshooting of any problems.- operating servers and services in on-prem, hybrid, and cloud hosted platforms, with vmware and aws a strong technical preference.- advanced troubleshooting and problem-solving capabilities in the system, services, and/or cloud technology space.- advanced english written, and verbal communication.preferred qualifications:- experience with powershell/scripting, automation tools or platforms like ansible, terraform, or similar.- itil methods and practices.- international travel may be required, so a valid passport and ability to secure travel visas is mandatory.
*about driscolls*:driscoll's is the global market leader for fresh strawberries, blueberries, raspberries and blackberries