Join the 125-year legacy of potter electric signal co. Potter has been a part of the st. Louis community since 1898 and we are very proud of our rich history in the fire and life safety industry. Potter's mission is to be the "symbol of protection" for fire and life safety solutions worldwide by combining the latest technology in fire protection with the dedicated manpower for which we have been known for over one hundred years. Our vision is to provide industry leading quality solutions, products and services for the protection of life, property and the environment. With unwavering dedication to our customers, potter looks to continue as the industry standard in both product and service with increased focus on international expansion.
Each employee at potter takes great pride in knowing that every product we assemble, service, and sell is for the purpose of saving lives around the world. We strive to provide employment opportunities to those individuals who are performance driven, team players, take pride in their work, and are enthusiastic and passionate about their job.
The technical trainer is responsible for supporting potter mexico customers in a technical capacity through conducting training sessions that enhance our customers knowledge of potter products and systems. This position will work with the sales and training teams to update literature and course materials used in presentations and training classes. Additionally, the technical trainer will help with webinars and develop training videos on installation and programming of potters life safety products to help educate our dealers, installers, and other consumers.
Essential functions
reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- training program development: design, develop, and update training programs and materials for various audiences, including technical staff, installers, and end-users.
- training delivery: conduct engaging and informative training sessions both in-person and virtually, ensuring participants understand technical concepts fire alarm and sprinkler systems, potter products, features, and benefits, and operational procedures.
- hands-on demonstrations: coordinate and conduct hands-on demonstrations of fire alarm and sprinkler system components and installation techniques.
- product updates and releases: educate stakeholders on new product features, updates, and enhancements through training sessions and documentation.
- feedback collection: gather feedback from training participants and stakeholders to continuously improve training programs and materials.
- technical support: provide technical support and guidance to training participants, answering questions, and troubleshooting issues related to fire alarm and sprinkler systems.
- documentation: create and maintain training documentation, including manuals, guides, and instructional videos.
- collaboration: work closely with regional sales managers, product management, technical services, engineering, and customer support teams to ensure alignment of training materials with product specifications and customer needs.
- perform other duties as assigned.
*required qualifications*
- proven experience (5+ years) as a technical trainer, preferably in the fire alarm or sprinkler systems industry.
- thorough understanding of fire alarm codes and standards (e.g., nfpa, nicet).
- proficiency in conducting training sessions and creating engaging presentations designed to educate and drive brand affinity.
- strong technical aptitude and ability to grasp complex technical concepts.
- fluent in both spanish and english.
- excellent communication and people skills, with the ability to effectively engage with diverse audiences.
- ability to travel regularly to deliver on-site training (50%). Ability to travel internationally, obtain visas, etc.
*preferred qualifications*
- bachelors degree in electrical engineering, mechanical engineering, or related field, or equivalent practical experience.
- experience installing, servicing, and/or designing fire alarm or sprinkler systems.
- certification as a trainer or educator (e.g., ctt+).
- experience with learning management systems (lms) for training program management.
- knowledge of adult learning principles and instructional design best practices.
*required skills/abilities*
- ability to act with integrity and professionalism.
- excellent verbal and written communication skills.
- strong customer service skills.
- excellent time management/organization skills with a proven ability to meet deadlines.
- strong analytical and problem-solving skills.
- ability to prioritize tasks.
- excellent team player and strong collaboration skills.
- working knowledge of ms productivity software (powerpoint, excel, outlook, and word).
*work environment/physical demands/travel*
this job operates in a professional business office or home office where standard office equipment i