*primary purpose*:
serve as initial contact for claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant
policy and/or claim.
*essential duties and responsibilities*:
- following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned
below. Specific activities may change from time to time.
- communicate effectively with internal and external customers
- identify the customer’s need and respond appropriately and efficiently with a sense of urgency
- follow established guidelines specific to each claim report or inquiry
- locate, confirm and document appropriate information, which may entail multiple systems
- remain current on constant process updates and technology used within the company
job requirements
*minimum skills and competencies*:
- the requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
- high school diploma or general education degree (ged)
- ability to empathize with customer is critical
- experience in customer service
- ability to work in a fast-paced environment
- ability to multi-task (i.e. talking and typing simultaneously)
- possess organizational and time management skills
- proficient in microsoft office (word, excel, outlook) and basic internet skills
- must possess effective verbal and written communication skills
- ability to work a flexible schedule
- high degree of initiative, mature judgment and discretion
- ability to navigate through multiple systems
*desired skills*:
- experience in a call center environment
- ability to speak spanish (bi-lingual)
- post high school degree
- experience in the insurance field