**Primary Purpose**:
Serve as initial contact for claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant
policy and/or claim.
**Essential Duties and Responsibilities**:
- Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned
below. Specific activities may change from time to time.
- Communicate effectively with internal and external customers
- Identify the customer’s need and respond appropriately and efficiently with a sense of urgency
- Follow established guidelines specific to each claim report or inquiry
- Locate, confirm and document appropriate information, which may entail multiple systems
- Remain current on constant process updates and technology used within the company
JOB REQUIREMENTS
**Minimum Skills and Competencies**:
- The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
- High school diploma or general education degree (GED)
- Ability to empathize with customer is critical
- Experience in Customer Service
- Ability to work in a fast-paced environment
- Ability to multi-task (i.e. talking and typing simultaneously)
- Possess organizational and time management skills
- Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
- Must possess effective verbal and written communication skills
- Ability to work a flexible schedule
- High degree of initiative, mature judgment and discretion
- Ability to navigate through multiple systems
**Desired Skills**:
- Experience in a call center environment
- Ability to speak Spanish (Bi-lingual)
- Post high school degree
- Experience in the Insurance field