Senior account manager role
about the role
we are seeking a seasoned account manager to join our team. As an account manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and driving business growth.
this is a high-impact role that requires a unique blend of technical and business acumen, as well as exceptional communication and interpersonal skills. If you have a proven track record of success in client-facing roles and are passionate about delivering results-driven solutions, we encourage you to apply.
about you
* you possess 5+ years of experience in client success, sales, or account management roles.
* you have a strong background in b2b customer-facing environments and have demonstrated success in growing existing accounts and driving renewals.
* you are fluent in english and spanish and have excellent communication, negotiation, and project management skills.
* you thrive in fast-paced, dynamic environments and are comfortable managing multiple large accounts.
what's in it for you
* you will work with top u.s. tech companies and have the opportunity to own meaningful client relationships.
* you will join a fast-growing, values-driven organization that prioritizes employee development and well-being.
* you will have access to performance-based bonuses, quarterly company offsite trips, and a monthly wellness stipend.
* you will also receive learning and development opportunities, including top-tier coaching and leadership training.
* paid time off and local holidays are included, along with a laptop and remote setup.
key responsibilities
* be the voice of the client: own key client relationships, understand their business priorities, challenges, and success metrics, and deliver a high-touch, proactive experience.
* drive renewals & growth: lead the strategy for renewals and upsells, identify new opportunities, and collaborate with sales to grow revenue across your account portfolio.
* build strategic partnerships: act as the trusted advisor for client stakeholders, ensure alignment, clarity, and ongoing engagement across technical and business teams.
* collaborate & deliver: work closely with our delivery team to ensure performance meets expectations, champion quality, transparency, and problem-solving.
* track & optimize: own nps and satisfaction metrics for your accounts, surface feedback and insights that drive continuous improvement and innovation.