Overviewjoin to apply for the lm236: sr invoicing agent role at fedexinvolves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service.
while operational tasks may be part of these roles, the majority of time is spent on office-based activities.responsibilitieshandle escalated or more complex issuescoordinate team activities or those of agency contract staffsupport supervisor or manager activitiessupport the design, review and implementation of processes and proceduresresearch, resolve and answer customer inquiries on service failures and billing problems applying customer relations policiesmonitor that batches of airway bills are manifested, and duties and tax paperwork are submitted for invoicing in a timely mannerissue credits/debits to customer accounts as warrantedmaintain management and related departments updated on new, crucial and recurring problemsverify accuracy of customer invoices and mail them outkeep accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all related paperworkprepare cash receipts and bank depositsensure 100% daily billing (internal fedex-bso)generate reports for daily reimbursement to fedex internal aa; generate rodr reports; generate reports for billing collection and same-day collectionmanage oraclear application and gccs application as requiredmay be required to perform other duties as assignedminimum requirementsminimum education: high school degree/equivalentminimum experience: three (3) years of experience in billing or accounts receivable and/or 18 months experience as a billing clerkminimum required skills: excellent customer service and communications skills (oral and written); clear and articulate speaking voice; light typing (35 wpm) and experience operating a crt; word-processing and spreadsheets experience a plus; fluent in englishadditional detailsseniority level: mid-senior levelemployment type: contractjob function: sales and business developmentindustries: freight and package transportation
#j-*-ljbffr