Overview
we are seeking a senior servicenow developer to join our dynamic it team. The ideal candidate will bring deep expertise in servicenow development with a strong focus on it service management (itsm) and it operations management (itom) modules. This role will be instrumental in designing, developing, and implementing scalable and efficient solutions that drive it operations, automation, and service delivery across the enterprise.
responsibilities
* design, develop, and implement servicenow solutions primarily within itsm and itom (discovery, cmdb, event management, service mapping, etc.)
* customize and configure servicenow applications and modules to meet business and customer requirements using scripting (javascript, glide), workflows, business rules, ui policies, and integrationhub.
* lead or contribute to platform upgrades, patching, and migrations, ensuring minimal disruption to services.
* develop and maintain integrations with third-party systems (e.g., monitoring tools, cmdb data sources) using rest, soap, mid servers, and other protocols.
* collaborate closely with servicenow architects, product owners, and business stakeholders to translate requirements into effective solutions.
* maintain strong documentation and participate in code reviews and platform governance practices.
* proactively identify platform optimization and automation opportunities within itsm/itom processes.
* provide advanced troubleshooting, support, and guidance on best practices for servicenow development and architecture.
required qualifications
* 5+ years of hands-on servicenow development experience, with a clear track record in delivering robust itsm and itom solutions.
* expertise in servicenow itsm modules: incident, problem, change, request, service catalog, knowledge, slas, etc.
* strong experience with itom components: discovery, cmdb, event management, service mapping, and orchestration.
* proficiency in javascript, rest/soap apis, and servicenow scripting (client scripts, business rules, script includes, etc.)
* hands-on experience with flow designer, integrationhub, and mid server architecture.
* servicenow certified system administrator (csa) required; additional certifications such as itsm, itom, or application developer are a plus.
* strong understanding of itil best practices.
* excellent communication and stakeholder management skills.
* hands-on experience with nowassist
preferred skills
* demonstrated success with cmdb automation
* familiarity with agile/scrum methodologies.
* experience working in large enterprise environments.
* exposure to security operations, grc, or performance analytics is a plus, but not required.
* minimal or no focus required on hrsd; candidates with hrsd-only experience may not be a fit for this role.
* itil foundations certification
seniority level
* mid-senior level
employment type
* full-time
job function
* engineering and information technology
industries
* it services and it consulting
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