*about pearl talent*:
hear why we exist, what we believe in, and who we're building for: watch here
*why work with us?
*:
*about the company*:
this company is a results-driven, fast-paced ecommerce agency specializing in amazon brand management.
with a focus on scaling brands, optimizing listings, and maximizing revenue, the company combines data-driven strategies with industry expertise to help clients succeed in the highly competitive amazon marketplace.
our team thrives on innovation, collaboration, and a deep commitment to delivering measurable results.
*key responsibilities*:
- serve as the primary point of contact for clients, ensuring clear and effective communication.
- manage and resolve account-related issues, working proactively to prevent escalations.
- maintain account health by monitoring key performance indicators and ensuring compliance with amazon policies.
- coordinate with internal teams to support client needs, including logistics, inventory, and general operations.
- handle day-to-day account administration, ensuring all tasks are completed efficiently and accurately.
- provide periodic reports and insights to clients on account performance and potential improvements.
- identify opportunities to enhance client satisfaction and maintain long-term relationships.
*requirements*:
- 3+ years of experience in account management, customer success, or client-facing roles.
- strong communication skills with the ability to manage client relationships effectively.
- proven ability to problem-solve and handle account challenges with a proactive mindset.
- highly organized and detail-oriented, capable of managing multiple client accounts simultaneously.
- experience working in a fast-paced environment with shifting priorities.
- ability to work independently while collaborating with remote teams.
- 90-day probation period.
*nice to have*:
- experience managing amazon seller central accounts or working in an ecommerce-related field.
- background in ecommerce agencies or amazon-focused consulting.
- understanding of basic amazon policies and account health maintenance.
- familiarity with reporting tools and performance tracking.
- prior experience in a consumer products or retail environment.
*benefits*:
- remote work: fully remote—work from anywhere
- generous pto: 10 days pto per year, plus public holidays and sick leave
- direct mentorship: grow through guidance from international industry experts
- learning & development: ongoing access to resources for professional growth
- global networking: work and connect with professionals around the world
- work-life balance: balanced schedules that support a healthy work-life balance.