Summary
to support the development of people services & solutions (hr) processes, principles, and guidelines for a client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.
about the role
major accountabilities:
* provide 2nd level support for workday, shapein, and hr core modules p32 and q32 in sap, ensuring the timely resolution of user issues and maintaining system integrity.
* troubleshooting and issue resolution : identify, analyze, and resolve technical issues in software applications, working closely with development teams to address bugs, errors, and defects.
* user support : provide technical assistance to end-users, answering queries, guiding them through troubleshooting steps, and offering training on application features and functionalities.
* monitor application performance : regularly check application performance to proactively identify potential issues before they affect users.
* documentation : create and maintain documentation related to application configurations, troubleshooting steps, user guides, and system processes.
* collaboration with development teams : communicate user feedback, report bugs, suggest improvements, and assist in testing new features or enhancements.
* enhancement requests : manage, clarify, and prioritize enhancement requests to ensure changes meet user requirements and improve system functionality.
* system access management and interface management : approve and manage system access roles and permissions for proper security and functionality; resolve interface issues and manage system integration between different platforms.
position requirements:
* bachelor’s degree
* a t least 2 years of experience in sap p32 (hr module) or workday data changes or both.
* skilled in collaborating with diverse teams and functions globally.
* ability to navigate ambiguity with ease.
* demonstrates proactiveness and resourcefulness. Quick to grasp new concepts.
* shows creativity in resolving issues
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