Our technologies are at the heart of modern applications that are enabling digital transformation worldwide! We give the world's largest businesses, service providers, governments, and consumer brands the ability to securely deliver every app, anywhere with confidence. We do this by working collaboratively in an innovative environment, helping each other succeed. We take extraordinary pride in being trusted advisers to our customers, offering the best solutions for their interests. If our mission and culture excite you, we would love to talk with you!We are seeking a hardworking, customer-focused distributed cloud support engineer ii. You are comfortable in both the support and engineering environments, translating internal engineering communications into clear, concise directions for customers and partners. You are passionate about helping our customers tackle problems. You will provide support via phone, email, slack, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role, along with excellent analytical and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced saas company.issue reproduction and concise documentation of solutions provided through technical notes, case studies, and knowledge base articles. or more years of experience working in an it security or it operations experience with corporate customers in production environments. Experience driving efficiency, handling growth, and delivering results.strong organizational skills and work well with contacts in various business subject areas. Familiarity with container technologies (docker and kubernetes). Knowledge of data representation types (xml, json, and yaml).public cloud experience with amazon web services (aws), google cloud platform (gcp) and/or microsoft azure is preferred.security product/solutions experience (firewalls, wafs, ddos) is preferred. Strong troubleshooting skills, independent, and collaborative.ability to prioritize and multitask when leading sophisticated technical issues.ability to read different scripting and automation (python, shell, and ansible).experience with virtualization technologies. Bachelor's degree in engineering or equivalent practical experience.this role requires availability outside normal business hours to align with the distributed team or to respond to critical security events. It is the policy of f5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.*remote*: primarily work from designated home location but can come into an f5 office to work or travel to an offsite location as needed.
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