*work at home virtual receptionists' for us companies.*looking to fill day, evening and overnight shifts. 7am to 3pm / 3pm to 11pm / 11pm to 7am eastern daylight time.
virtual receptionist's handles after hour phone calls, provides messaging and message dispatch services for doctors, lawyers, funeral homes, plumbers and other professional service companies.
reliable power & internet a must.
newer windows pc with at least 8 megs of ram
available ethernet port on home router
usb headset
availability is a must. Call center is 24x7. Dependability & reliability are a must.
8 hour shifts, 40 hour work week
all shifts are in eastern standard time
- days 7am to 3pm, evening 3pm to 11pmovernight/grave 11pm to 7am
1 weekend shift per week ( sat / sun ) is a must.
full time & part time available ( part time must work at least 3 days per week including 1 weekend shift )
pay starts at 7.00 usd per hour!
basic requirements:
- natural ability to communicate efficiently and courteously
- empathetic and personable; professional demeanor
- typing speed at least 40wpm
qualifications:
be courteous, polite, neat in appearance, and possess good personal hygiene.
be able to handle a heavy workload, while under time pressures, without sensitivity to stress.
have an above-average interest in working with people, telephone and computer systems.
have a pleasant voice and personality.
have a retentive memory.
be dependable and cooperative.
have good spelling ability.
have good accuracy with numbers.
be willing to work in a team environment, as well as independently.
be able to successfully complete company evaluations involving spelling, coding, adding, subtracting, comprehension, grammar, and vocabulary.
be available to work scheduled hours as posted with reliability and dependability.
have an above-average skill in reasoning with and using oral and written language.
be able to accurately reason with information derived from simple numbers.
have the flexibility to react quickly and appropriately to challenging situations.
be able to work overtime, if circumstances require.
be able to work daylight hours as well as evenings, weekends, and holidays as required.
be able to adapt to varied work situations.
essential duties:
answer incoming calls promptly, courteously, and professionally.
process multiple phone calls simultaneously.
maintain a pleasant, professional attitude with customers and co-workers.
work scheduled hours as posted, with regular and reliable attendance and punctuality.
gather new information and data that must be analyzed and handled effectively.
take and dispatch messages for customers according to specific client instructions.
interact with co-workers and supervisors to update customer information, as received.
interact as a team member to provide a high quality service.
monitor alarms and respond to alarm signals received in a timely fashion, according to instructions provided, including a double-check of all actions taken.
perform checks for undelivered messages.
update temporary and on call information.
protect all equipment from food or liquid hazard according to the policy of the company.
maintain all equipment to the highest level of performance by following procedures for the care of, use of, and/or storage of the equipment.
thorough documentation on all messages or incidents.
respond to incidents or inquiries issued by supervisors or customers in a prompt and a professional manner.
as safety dictates, during a weather emergency, work the answering service equipment, possibly for extended periods, until such a crisis has ended.
maintain a smoke free environment.
physical requirements:
report to work at company's premises or other work location.
sit at a designated workstation for extended periods of time.
have sufficient manual dexterity to operate a keyboard at a 35-wpm (accurately) or greater speed.
perform data input error free.
be sufficiently mobile (standing & reaching) to access and utilize required equipment and resource material.
have the appropriate speech skills and vocabulary necessary to converse with callers and employees.
possess sufficient hearing acuity to hear callers accurately.
demonstrate adequate conversational and reasoning skills to interact with and interpret messages accurately from callers and clients.
use an operator's headset while at workstation.
*job types*: full-time, part-time
pay: from $143.00 per hour
expected hours: 40 per week
application question(s):
*language*:
- spanish (required)
- english (required)
*location*:
- mérida, yuc. (required)
work location: remote