Servicenow system administrator
location: aguascalientes, aguascalientes (mx-agu), mexico (mx).
experience: overall 5+ years. Servicenow: 2+ years.
responsibilities
* responsible for upgrades and update set movements to higher environments.
* first point of contact to address reported issues with operation of the servicenow platform.
* day‑to‑day administration of the servicenow system including adding users, groups and roles ensuring conformity with agreed access standards.
* adheres to existing platform governance processes for support, maintenance and agreed slas.
* monitor work queue and collaborate with teams to resolve support issues in the servicenow platform.
* monitor health, usage and overall compliance of servicenow and its applications.
* create reports and dashboards as required and schedule reports for distribution.
* create clear and concise documentation in the servicenow knowledge‑base module around known issues or workarounds.
* own and lead troubleshooting issues, identifying root cause and working with developers/architects to address issues promptly.
* participate proactively in daily stand‑up meetings, story grooming sessions, team retrospectives, and suggest and implement improvements.
* ensure adherence to quality standards and attainment of project deliverables.
minimum certifications
* servicenow admin
* itil foundation (v3/v4)
eeo statement
ntt data is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our eeo policy statement, click here. If you'd like more information on your eeo rights under the law, click here. For pay transparency information, click here.
#j-18808-ljbffr