Role: ServiceNow Administrator
Qualifications
• Bachelor’s Degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Languages: High level of proficiency in English (speaking, reading, writing)" Level: B2, C1, C2, Fluent
• Certifications: ServiceNow Certified System Administrator (CSA) – Required or within 3 months of hire; ServiceNow Certified Implementation Specialist (CIS) – Preferred; ITIL Foundation Certification – Preferred.
Key Experience and Responsibilities
• The ServiceNow Administrator is responsible for the day-to-day configuration, maintenance, and support of the ServiceNow platform.
• This role ensures the platform operates efficiently, aligns with ITIL best practices, and meets business needs through effective process automation, data integrity, and system reliability.
• Strong understanding of ITIL processes and best practices.
• 2 - 4 years of experience administering and supporting the ServiceNow platform.
• Experience with ITSM modules (ITOM, HRSD, or other modules a plus).
• Familiarity with JavaScript, HTML, and CSS for UI customization.
• Administer, configure, and maintain the ServiceNow platform, including modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management.
• Manage user accounts, access controls, and permissions within the platform.
• Develop and maintain forms, workflows, business rules, UI policies, and client scripts.
• Support integrations between ServiceNow and other enterprise systems.
• Perform regular system maintenance, including updates, patches, and upgrades.
• Troubleshoot and resolve ServiceNow-related technical issues.
• Ensure data quality and compliance with governance standards for the CMDB.
• Collaborate with process owners and stakeholders to identify opportunities for automation and continuous improvement.
• Maintain detailed technical documentation and update knowledge articles as needed.
• Assist with reporting and dashboard creation for IT and business users.
Soft Skills
• Excellent problem-solving and analytical
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Detail-Oriented
• Strong Documentation
• Organizational abilitiesEl equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. Añade las que te faltan a tu perfil para atraer su atención.
- Educación mínima: Educación superior - Licenciatura
- 7 años de experiencia
- Idiomas: Inglés
- Edad: entre 35 y 45 años