Important: this role is part time (50-100 hours per month), with the capacity to increase very quickly based on needs and performance
who we are
we’re a remote-first, high-ownership, zero-fluff team working across time zones, pushing boundaries, and building a reputation for excellence, empathy, and elite retention strategy.
if you’re obsessed with clarity, ownership, and getting better every week, you might just love it here.
what you’ll do
this isn’t a pm role hidden under an “account manager” label. You’ll own the client relationship early on.
- lead 5-7 client accounts (mostly dtc ecommerce)
- deliver updates, insights, and solutions that clients didn’t know they needed
- coordinate flawlessly with copywriters, designers, and tech strategists
- review klaviyo campaign results, monitor flows, and push for consistent improvement
- qa everything before the client ever sees it
- spot issues before they become problems
- make our clients feel like you’ve got them covered—because you do
bonus if you
- have worked in marketing
- love giving feedback as much as you love receiving it
- know the difference between a request and a priority
- have supported teams on fast-paced projects
- have worked with hubstaff or time-tracking tools before
how we work
we don’t believe in micromanagement. But we do believe in measurement. You’ll be expected to:
- track hours using hubstaff (65%+ productivity)
- deliver real value within a 4-day async paid trial before being considered for the role
- complete a small test assignment after successful loom review (2-3 hours max)
- be proactive, fast, and responsive—especially when things break or go quiet
this role is not for you if
- you need constant hand-holding or reminders
- you’re looking for a “chill” job where results don’t matter
- you dislike feedback or being held accountable
- you feel uncomfortable with structured systems, deadlines, and tracking tools
- you don’t enjoy writing, organizing, or summarizing key takeaways
application instructions
2. Record a 60-90 second loom video introducing yourself and why this role excites you
3. If shortlisted, you’ll be asked to complete a quick 2-3 hr async task
4. Those who impress will join a 4-day paid async trial
5. Finalists will meet lilit + tom for interviews
6. We’ll offer a 2-week immersion trial (with hubstaff) before fully onboarding
if you're still reading, and this actually excites you — you're probably the kind of person we’re looking for.
*requirements*:
what you’ll need
- 2+ years in account or client service roles (not customer service / call centre)
- proven experience juggling deadlines, assets, comms, and feedback
- excellent spoken and written english
- solid judgment—knowing what matters most (and what doesn’t)
- experience with: tech inc slack, trello, notion, google suite
- a self-starter mindset. You escalate with solutions, not problems.
- available during uk/cet hours, with occasional later availability for us clients
*benefits*
what you’ll get
- a flexible, remote-first role with a smart, supportive, creative team
- $300 annual learning stipend
- opportunity to grow into leadership, strategy, or cross-functional roles
- direct impact on clients, team evolution, and dzd's next phase