Main responsibilities
has a wide understanding of the performed process, understanding in’s and out’s holistically, along with the full error impact
indicates process gaps and/or process enhancements – takes part as a junior consultant providing input in the bpi project for the same
proactively solves non-typical cases basing on his/hers own knowledge, local documents and other functions support
presents proactive approach and provides support for internal and external clients in order to resolve issues and queries (in/outside his/hers scope)
works independently under limited supervision
promotes ppg way values and changes coming from local management and endorses the same
is responsible for execution of complex reports & evaluations
actively participates in operational projects
load approved prices for each customer/product upon request in a timely manner (primarily into oracle)
build monthly reports for sox compliance (accuracy of data loaded, approval tracking, manual price override report)
extract price lists upon requests (from sales, business, product managers, other functions)
respond to internal auditor questions as needed
generate various reports (upon request) for different business stakeholders
conduct preliminary review of various price hold reports (price mismatch, missing price & margin hold)
qualifications
a minimum of 3+ years of previous experience in a high volume, fast paced, complex customer service environment required (retail or call center experience is not applicable)
experience entering a high volume of order data daily with low error rate essential
strong written and oral communication, strong customer phone skills, teamwork and interpersonal skills are essential
excellent organizational, administrative, follow up and analytical abilities
must be able to work independently without close supervision in a team environment
must be able to display enthusiastic, customer-focused professionalism
excellent attendance is a must
about us
here at ppg we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
Ppg: we protect and beautify the world™
through leadership in innovation, sustainability and color, ppg helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ ppg on twitter.
At ppg we use ai in the hiring process to make the process more efficient. Ai tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
Ppg provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
Ppg values your feedback on our recruiting process. We encourage you to visit glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
Ppg pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. Ppg considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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