The infrastructure intermediate technology analyst is an intermediate level role responsible for assisting with lan / wan and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the technology infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.responsibilities:resolve moderately complex problems/projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriateparticipate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancementscomplete control activities (risk, self-assessment, cob, audit, etc.) and makes recommendations for enhancementscollect and organize requirements for hardware acquisition and deployment activitiesgather, compile and synthesize information regarding technology processes or systems; create and prepare reportsassist in systems implementation/enhancements and post implementation activitiesreach solutions through technical experience and precedentsexchange ideas and information in a concise and clear mannerhas the ability to operate with a limited level of direct supervision.can exercise independence of judgement and autonomy.acts as sme to senior stakeholders and /or other team members.appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.qualifications:2-5 years of experience in a technology infrastructure role (education/professional) with demonstrated knowledge of operational process change and improvementeffective written and verbal communication skillseffective analytic/diagnostic skillsability to communicate technical concepts to non-technical audienceability to work with virtual and in-person teams, and work under pressure or to a deadlineeducation:bachelor's/university degree or equivalent experiencethis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.responsabilidadesparticipación en sesiones de revisión de cambios para todos los equipos unisys producción.deberá de revisar y aprobar las tareas asignadas de cualquier cambio requeridas en la plataforma unisys.asegurar que todas las actividades estén en compliance y los slas (niveles de servicio) que se manejan en el área.asegurar que todos los controles apropiados están desarrollados e implementados.trabajar en conjunto con las áreas de soporte técnico en todo lo relacionado con el scheduler opcon.revisar todas las solicitudes de acceso a opcon y validar el nivel de acceso asignado.supervisar día con día los jobs del plan de producción en todos los equipos opcon estén funcionando de forma correcta.saber generar los reportes solicitados por auditoría cuando sean requeridos.technical skillsamplia experiencia en scheduler opcon, abc de jobs, generación de reportes, etc.experiencia en manejo de plataforma unisys, conocimiento de comandos básicos e intermedios.ingles básico-intermediosoft skillseficaces habilidades de comunicación oral y escrita.eficaces habilidades de diagnóstico y análisismanejo de conflictosalta motivación con sus compañerosfuerte trabajo de éticahabilidad para interpretar y aplicar políticas, estándares y procedimientos del área.capacidad de trabajar con equipos virtuales y personales, y bajo presión o para cumplir una fecha límiterequisitosconocimientos en operación y tecnología enfocados al área de scheduling.experiencia 3 a 4 años en áreas de unisys.experiencia con service nowsólida experiencia en ambientes similaresdisponibilidad de horario para laborar en fin de semana y/o horarios nocturnos cuando sea requerido.licenciatura / ingeniería finalizada o experiencia equivalente.------------------------------------------------------job family group:technology------------------------------------------------------job family:infrastructure------------------------------------------------------time type:full time------------------------------------------------------most relevant skillsplease see the requirements listed above.------------------------------------------------------other relevant skillsfor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.if you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at citi .view citi's eeo policy statement and the know your rights poster. #j-*-ljbffr