The customer experience professional is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs. Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs.
This role will be a champion for continuous improvement to deliver ‘best in class’ customer service and order management fulfilment. You will execute on bookings, order generation, periodic billing, renewal etc. Be part of the team that is solving complex problems for the customer. Comply with business processes and controls to deliver ‘best in class’ customer service and order management fulfilment.
*key responsibilities*:
- profound knowledge of domestic and international shipping requirements
- profound knowledge of international shipping documents and why they are required
- profound knowledge of country specific requirements
- profound knowledge of letter of credit/bank guarantees
- ensure good document control
- order entry, shipping and invoicing
- handle incoming calls or inquiries from prospective customers or clients
- transfer customer calls to appropriate staff
- provide customers with general product and service information
- follow-up on outstanding customer inquires
- assist customers effectively by solving customer disputes
- completing supporting paperwork
- set-up of new customers in sap and update existing records where needed
- research billing issues
- general administrative support
- keep records of customer interactions (for instance, by using services for object)
- foster relationships with internal and external customers
*you must have*
- bachelor’s degree
- self-motivated with excellent communication skills
- preferred minimum of 3 years’ experience in a customer services environment, preferably with contract administration expertise
*we value*
- ability to build relationships quickly and use this skill to ensure customers get exceptional service
- must be well extremely organized, self-motivated and professional
- strong team player with positive outlook
- has a hands-on approach
- an ability to take initiative
- passionate about customer service, with a professional, assured telephone manner and a confident personality
- understands how different functions within his/her own organization interrelate to each other
- understands and is familiar with the honeywell values
- understands the importance of health and safety in the workplace
- you have skills with good pc the willingness to learn new programs. Experience with sap or other erp systems is a must
*additional information*:
- * job id*:hrd230699
- * category*:customer experience
- * location*:av. Santa fe no 94,torre "a" piso 1,mexico city,ciudad de mexico,01210,mexico
- nonexempt