Technical sales support & customer training engineer
location: monterrey, nuevo león
industry: industrial accessories distributor (fluid transport hoses, fittings and flow control)
schedule: monday to friday, 8:00 a.m. to 6:00 p.m.
work mode: on-site
travel: national and usa travel required
visa & passport: required
position objective
provide technical and commercial support and deliver specialized training to sales teams, distributors and end users, ensuring proper application of dixon valve solutions, strong customer relationships and increased sales effectiveness across the distribution network.
key responsibilities technical sales support
* provide technical product specifications, limitations and application recommendations
* support pre-sales and post-sales activities via phone, email and field visits
* assist customer service with technical inquiries
* support product demonstrations and technical presentations
* recommend correct product selection based on application requirements
training & development
* lead monthly on-site training workshops in monterrey and mexico city
* conduct monthly virtual training sessions for distributors
* coordinate training logistics including registration, scheduling, travel and certificates
* develop presentations, manuals and technical training materials
field and customer support
* conduct regional field visits with sales teams
* deliver on-site technical training to distributors and end users
* identify upsell and cross-sell opportunities during customer visits
candidate profile
education: bachelor's degree in industrial, mechanical, mechatronics engineering or related field
experience: 1 to 2 years in technical support, application engineering, technical sales support or industrial environments
technical skills
* understanding of technical drawings and specifications
* microsoft office advanced
* erp system knowledge desirable
* knowledge of elastomers, hoses, fittings, couplings and flow control products preferred
* knowledge of thread types npt, bsp, jic, orfs and metric is a plus
languages
advanced english required
other requirements: valid u.s. Visa and passport and availability to travel
soft skills
* detail-oriented and proactive
* strong communication and organizational skills
* comfortable delivering presentations and training sessions
* customer-focused mindset
compensation and benefits
monthly salary: mxn 25,000 gross
payment: biweekly
benefits
* law benefits imss, vacation and annual bonus
* grocery vouchers
* private medical insurance after 3 months
* gym membership support
requerimientos
* educación mínima: licenciatura
* 2 años de experiencia
* idiomas: inglés
* disponibilidad viajar: si
keywords: ventas, cambaceo, sales, apoyo, support, soporte, formacion, training, capacitacion, capacitador, ingeniero, engineers, ingeniera, ing, engineer
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