Company overview
littelfuse is a diversified industrial technology manufacturing company focused on solutions for safe and efficient transfer of electrical energy, headquartered in chicago, with around 16,000 employees worldwide.
reporting line
the customer service representative reports directly to the customer service manager and plays a crucial role in ensuring our customers achieve their desired outcomes while using our products.
this position focuses on anticipating customer needs, providing timely updates on orders or service changes, and ensuring clear, consistent communication.
about the role
respond to inbound tickets efficiently through the support system, maintaining a high level of responsiveness.
address customer inquiries and issues promptly, providing effective solutions and ensuring customer satisfaction.
develop and maintain strong relationships with customers, acting as their primary point of contact.
proactively manage order-related communications, including initiating updates on order entry status, notifying customers of any changes to ship dates, and resolving pricing discrepancies before they impact the customer experience.
suggest actions to ensure customer satisfaction.
provide key account management: provide resolution to escalated issues.
coordinate with planning and warehouse to minimize delivery issues.
generate sales order reports.
maintain accurate forecasts; aid on stock adjustment return exceptions.
foster and promote collaboration: work closely with sales, marketing, and product development teams to ensure customer needs are met.
work with sales teams to assure sales plan is being followed and executed.
generate and analyze customer scorecards and sales reports.
generate and provide follow through on sample and quote requests.
follow through price increases and make sure it is notified to all reps and all distributors in territory prior to implementation.
follow through new account and edi set up process.
qualifications
college degree in business, marketing, or a related field, or equivalent work experience
strong english communication skills both written and verbal.
proven experience in customer success, account management, or a similar role.
excellent communication and interpersonal skills.
strong problem-solving abilities and a customer-centric mindset.
ability to work independently and as part of a team.
highly motivated and able to take initiative without supervision.
advanced knowledge of ms office and basic knowledge of sap.
able to handle multiple tasks efficiently and shift priorities as necessary.
strong analytical skills.
strong organizational and follow-up skills.
results oriented.
capable of making responsible decisions without fear or assuming responsibilities.
benefits
we offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.
equal opportunity
littelfuse is an equal opportunity/affirmative action employer.
all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, and/or any other protected class under federal, state, or local law.
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