So what does an* operations manager* really do? Think of yourself* as a leader your department*
here at* taskus *we specialize on customer care, we are a ridiculously good company so we make sure our employees are top notch.
Imagine yourself going to work with one thing on your mind*:client satisfaction.* *as you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.
A ridiculously good om, needs to constantly touch base with your team leaders. This includes not just your employees but also reviewing the data of their kpis (aht, csat, service levels).
You must also coordinate with other departments, be able to solve problems and meat our goals.
You are also responsible for making sure that kpis are being met consistently; to come up with ways to effectively make each employee reach their best potential. devise effective plans.
You need to be able to identify their strengths and weaknesses, to manage relationships better and develop people at the same time.
*so, what do you need to join the operations manager team?*
we need someone who already has the skills, so you can add and multiply successes, someone who has* at least two* years of manager related working experience on call center or bpo,* *preferably specializing in customer experience operations and management.
We need someone who's *responsible* *and has a* *good track record* *of meeting and delivering targets.
Someone who *can* *articulate* *him/herself* well enough with others, like teammates and clients.
We need someone who* can *multitask* *and* *work in a fast-paced environment*.* someone who* can *lead and is great in analyzing situations and data*.*
if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Taskus is an equal opportunity employer