Job title: operations manager, last mile operations
* familiarize with the company's objectives, policies and procedures.
* manage the operations of the last mile, focusing on efficiency, effectiveness, and customer satisfaction.
* develop, implement and monitor key performance indicators (kpis) to measure operational performance.
* mentor and develop teams, promoting a positive work environment and high performance standards.
* analyze data and metrics to identify areas for improvement, implementing changes as needed.
* stay up-to-date on industry trends, best practices and regulatory requirements.
required skills and qualifications:
* bachelor's degree or equivalent, or 2+ years of amazon experience.
* fluent spanish and english.
* 5+ years of employee and performance management experience.
* 5+ years of operational experience.
* 1+ years of performance metrics, process improvement or lean techniques experience.
* 6+ years people manager experience.
* 6+ years of performance metrics, process improvement or lean techniques experience.
* master degree.
* lean/six sigma certification.