Job summary
the service technician performs the assembly, installation, and commission of filling and capping equipment. Troubleshoots and repairs mechanical problems and/or the built-in hardware & software control programming. Performing customer service for the north & south american market and occasional support for other subsidiaries worldwide.
essential functions
* machine installation & maintenance: install and start up new and used machines, conduct onsite repairs, perform preventive maintenance, and inspect or upgrade used equipment.
* testing & troubleshooting: test repairs to meet technical specifications, modify plc programs, and debug systems as needed.
* customer support: train operators and technicians, provide technical advice on maintenance, upgrades, and spare parts, and perform trials with products and packaging formats.
* collaboration: communicate design updates, provide root cause analysis feedback to internal teams, and support electrical engineering tasks like drawing updates.
* reporting: maintain detailed daily reports and ensure clear documentation of activities.
required knowledge, skills, and abilities
* work authorization: must possess or be able to obtain a legal visa under the usmca to seek temporary entry into the united states to engage in business activities.
* technical expertise: proficient in automation principles, electrical circuitry, plcs (allen bradley, siemens), pcs (e.g., isagraf), and reading pneumatic and hydraulic drawings. Capable of modifying control logic and performing field programming as required.
* communication & interpersonal skills: excellent verbal and written communication, customer service, and interpersonal abilities. Knowledge of spanish or french is an advantage.
* work flexibility & travel: able to travel extensively (80%+), work weekends and overtime, and adapt to stressful situations or changing priorities.
* teamwork & independence: works well independently and in a team, managing multiple projects with minimal supervision.
* health & safety & administrative skills: strong awareness of health and safety, mechanical aptitude, and fluency with windows office products.
* language skills: must be able to communicate in english with regard to the essential functions of the position.
education and experience
* minimum of an associate degree in electronic technology. Practical experience may be substituted for years of education.
* 5 years' experience troubleshooting packaging machines, preferably filling and capping machines.