Job title: servicenow developer
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location: hybrid - mexico city or guadalajara, mexico
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description:
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* maintain and improve customer service management (csm) capabilities within the itsm framework.
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* perform scripting, integrations, and implementations in cmdb, itom, or itsm.
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* participate in architecture planning, migrations, installations, and upgrades.
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* ensure scalable and extensible architectural designs for the platform.
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* conduct capacity planning, performance tuning, and technology optimization.
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* execute and manage backup, disaster recovery, and maintenance plans.
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* perform regular audits to ensure accuracy of ci data and compliance with metric standards.
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required skills and qualifications:
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* proficient in servicenow scripting and integrations, with strong expertise in cmdb, itom, or itsm.
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* hands-on experience with customer service management (csm) - mandatory.
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* excellent english communication skills - mandatory.
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* able to work in enterprise-scale environments and with global teams.
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* strong problem-solving skills and ability to manage multiple priorities.
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benefits:
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* flexible work schedule.
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* competitive salary.
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* opportunities for professional growth and development.
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others:
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* tipo de puesto: tiempo completo
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* lugar de trabajo: remoto híbrido en 44266, observatorio, jal.
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