Technical Support Specialist Junior.
México
SSC / Central Technical Support
Reports to: Supervisor Technical Support.
Summary: The Technical Support Agent offers customer support and technical
assistance. This team consists of experts familiar with Festo products,
technical issues, answering questions, providing product information,
and guiding the optimal use and implementation of Festo solutions.
Their role is crucial in ensuring customer satisfaction and facilitating
the smooth operation of products and systems.
Location: Tlalnepantla, estado de México.
Travel expectations: NA
**Responsibilities**:
Provide remote support to customers for troubleshooting and commissioning
electric automation, pneumatic, and process automation systems.
Diagnose and resolve technical issues related to product malfunctions, improper
installations, incorrect parameter settings, valve terminals, and Industrial Ethernet
networks.
Recommend appropriate components for customers' electric automation, factory,
Collaborate with customers to gather information about their needs and design
tailored solutions.
Advise customers on upgrading obsolete products to enhance their systems.
Have a strong understanding of products and technology to address customer
requests. If needed, set up hardware to replicate the customer's setup for remote
troubleshooting.
Knowledge, Habilites and Experience:
Bachelors degree in Mechatronics Engineering or a related field.
and process automation.
Familiarity with the Festo product portfolio is a plus.
Excellent written and verbal communication skills in English.
Experience in customer interactions, particularly in technical discussions is
beneficial.
Self-motivated and accountable, with a strong sense of responsibility.
Ability to collaborate effectively within an international team environment.
Proficiency in additional languages such as German, Spanish, or Chinese is a plus.
At least 1 year of experience or recently graduated in a similar role in a relevant field.
Physical requirements:
You should spend more than 50% of your time seated, as customer requests are
received electronically. The remaining percentage should be dedicated to testing
systems in the laboratory or visiting cutomer s plants (Only MX customers).
$21000 PSL
Tipo de puesto: Jornada completa
Sueldo: $18,000.00 - $21,000.00 al mes
Lugar de trabajo: Empleo presencial