*join our cp360 family, today*
*from maple leaf to monterrey: proudly monterrey, uniquely canadian.
*
*join our canadian-inspired team in monterrey: embrace excellence together!
*
*who we are*:
welcome to contactpoint 360, the world's fastest-growing global bpo.
at our roots, we are a canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.
with 8 years of remarkable growth, our team has expanded to over *+ passionate and successful individuals across canada, the us, colombia, mexico, jamaica, india, greece and the philippines.
our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified great place to work.
at contactpoint 360 inc., we deeply understand the meaning of family and values.
as a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.
our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.
we empower forward-thinkers and value our team.
together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.
our purpose:
is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.
*overview*
*responsibilities*
- listen attentively to partner needs and concerns and accurately document support interactions.
- participate in monitoring and answering dealer inquiries through the technical forums.
- participate in products beta opportunities and providing feedback.
*qualifications*
*required qualifications*
- high school diploma or equivalent.
- 1 year customer service experience.
- ability to show technical aptitude and troubleshooting.
- enthusiasm for the technical industry and products (iot, smart home, surveillance, networking, home theater, etc.)
*preferred qualifications*
- advanced degree in a technical field.
- experience installing or troubleshooting surveillance or security products.
- professional experience installing or troubleshooting power management systems (ups, surge suppression, etc.)
- professional experience installing or troubleshooting other technical products or services such as audio video equipment, network equipment, etc.
- knowledge of networking including, advanced router configurations, use of managed switches, firewalls, vlan configurations
- knowledge of home automation, iot, media distribution (hdbaset or video over ip), high end audio, hvac, low voltage wiring, electrical wiring, smart lighting, etc.
- experience documenting cases in salesforce.
- previous call center experience in customer service or technical support.
*what we offer*:
- great base salary plus bonuses up to $22,000 per month
- law benefits
- life insurance
- pantry vouchers
*maple leaf to monterrey: join our canadian-inspired team!
*
tipo de puesto: tiempo completo, por tiempo indeterminado
salario: $20,* - $22,* al mes
horario:
- turno de 8 horas
prestaciones:
- seguro de gastos médicos mayores
- seguro de vida
- vales de despensa
tipos de compensaciones:
- bono de productividad
lugar de trabajo: empleo presencial