Gbs customer service analyst
queretaro, mx, 76120
fecha: 17 jul. 2025
primary purpose of the position:
the role of the shared services associate analyst is to execute a sub process within a business process area. In completing daily actionable steps, the associate analyst role completes various deliverables by accurately entering data, quickly resolving problems, managing documents, communicating with internal/external customers, looking for process improvement opportunities, and being accountable for the seamless execution of a sub process. Associate analysts are critical to the successful operation of global business services (gbs) delivery centers by serving as a high-performing member of the end-to-end process team.
essential responsible areas:
* execute established operational processes within the business capability end-to-end process, following standardized procedures and guidelines.
* achieves thoroughness and accuracy when accomplishing tasks by spotting inconsistencies to produce accurate work.
* work closely with team members to ensure seamless handoffs and collaboration throughout the process.
* researches issues, collects data, analyzes information and/or root cause, and finds resolution to discrepancies in a timely manner. Escalates as appropriate to different stakeholders.
* acts as the primary point of contact in the execution of day-to-day tasks including answering questions, resolving issues, and providing analysis.
* positively interacts with team members and internal/external customers to provide high-quality outcomes.
* promotes the spirit of team work and personal accountability through strong collaboration, effective communication, and support in additional ad-hoc project work
* takes initiative to identify inefficiencies within processes and advocates for improved efficiency, performance and quality. May participate in process improvement exercises
* adheres to organizational standards, maintains accurate records and documentation, and follows sops to ensure adherence to sox and/or regulatory requirements (where applicable)
* all other assignments associated with above mentioned tasks, which employer assigns to employee.
region specific responsible areas:
* manager may add details for specific functional area when posting externally for recruitment, such as collections from customers, etc.. Provide additional clarity on bullet point #1
business capability departments:
account to report: process accounting transactions – see associate accountant role
customer to cash: accounts receivable: customer collections role, heavy external customer facing.
source to pay: accountants payable: process purchasing activities and payments to vendors. Internal customer facing role.
plan to deliver: supply chain processing activities.
hire to retire: employment processing activities.
professional & education qualification
* bachelors degree in business or related field; equivalent work experience in functional area may be substituted
* preferred job related experience in functional area, not required
skills
* strong skills in organization, multi-tasking, consistent accuracy, customer service, effective communication, analysis, problem solving
* quick to learn new tasks, develop skills, and adopt change
* advanced language skills to include fluency in english, both written and verbal
knowledge
* preferred sap and/or jde experience
* strong proficiency in microsoft suite
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