About grupo vidanta
grupo vidanta is one of the leading hospitality, entertainment, and tourism groups in latin america, known for its innovation, scale, and commitment to world‑class guest experiences. Joining grupo vidanta means becoming part of an organization that values leadership, collaboration, continuous improvement, and long‑term career development, while working on high‑impact projects that shape the future of customer experience and operations.
pmo manager – overview
the pmo manager is responsible for leading and governing technology‑driven projects across contact center, revenue operations, accounting, and it environments. The pmo manager serves as a strategic bridge between business stakeholders, it teams, vendors, and operational leaders, ensuring the successful execution of initiatives related to contact center platforms, automation, crm, telephony, ai, workforce management, quality management, reporting, and customer experience technologies.
responsibilities
* lead and manage end‑to‑end technology projects across contact center operations, revenue management, accounting, and it.
* develop and maintain project plans, timelines, governance models, and status reporting frameworks.
* establish and enforce pmo standards, methodologies, documentation, and project governance processes.
* monitor and control project scope, risks, dependencies, budgets, and resource allocation.
* drive and oversee initiatives related to:
o contact center platforms (e.g., nice)
o crm integrations
o ai and automation solutions
o omnichannel communication (voice, whatsapp, sms, email, chat)
* create executive‑level dashboards, reports, and presentations for leadership and key stakeholders.
* ensure operational readiness, change management, and adoption strategies for new technologies.
* manage vendors and technology partners to ensure delivery quality and roi.
qualifications
* bachelor's degree in business administration, information technology, engineering, or a related field.
* 5+ years of experience in project management or pmo leadership roles.
* proven experience managing technology projects within contact centers, bpos, hospitality, or customer experience environments.
* advanced proficiency in project management tools, including smartsheet, microsoft project, lucidchart.
* excellent communication and stakeholder management capabilities.
* advanced english proficiency (written and verbal).
* pmp, scrum master, agile, or pmo‑related certifications.
* experience leading large‑scale digital transformation initiatives.
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