Role overviewthe pcloud technical support engineer (l2) is responsible for ensuring the security and availability of the privilege cloud (pam-as-a-service) environment.
this role focuses on the infrastructure supporting the vault, management of sessions, and web access portals.duties and responsibilities- perform deep-dive troubleshooting on privilege cloud components: web portal, password manager, and session manager.
- analyze cloud and component logs to resolve complex integration, connectivity, and session recording issues.
- manage and rotate privileged credentials across windows, linux, and database platforms.
- provide technical guidance to enterprise it teams on vaulting best practices and secure access workflows.
- collaborate with engineering and general support to report and test patches for saas-based pam environments.core technical requirements- 3+ years of experience in systems administration or l2 technical support (enterprise level).
- solid experience with windows server *) and windows clustering / network load balancing (nlb) administration.
- experience working with linux or unix operating systems (command line proficiency).
- proficiency in tcp/ip, dns, and firewall configurations to ensure saas-to-on-prem connectivity.
- packet analysis.education- computer science education and/or relevant technical certifications (microsoft, security+, etc.).
analysis- ability to perform root-cause analysis using event viewer, powershell, and system logs.english levelc1#j-*-ljbffr