Customer success manager (csm) - latin america - remotecustomer success manager (csm) - latin america - remoteazumo is looking for a customer success manager (csm) to lead client relationships and ensure the successful delivery and adoption of our software solutions. The position is fully remote, based in latin america.as a customer success manager, you will play a critical role in building long term partnerships with our clients. You'll work closely with cross-functional teams, sales, delivery and engineering to ensure customer satisfaction, engagement and retention.the position demands a hands-on, client-focused individual who excels at building long-term relationships, driving customer engagement, and ensuring the successful adoption of technology solutions.responsibilities:serve as the primary point of contact for a portfolio of assigned clients, building strong, trust-based relationships through proactive communication and reliable supportunderstand client business goals, challenges, and success metrics; translate them into strategic initiatives and implementation plans in collaboration with delivery and engineering teamslead onboarding and early-stage implementation for new clients, ensuring a smooth transition from sales to delivery with clear documentation and handoffsmonitor customer health and track success metrics to anticipate risks and uncover growth opportunities. Proactively engage to ensure continued alignment and satisfactionsupport inbound and referred leads by participating in discovery calls, gathering requirements, and helping articulate azumo's value propositionserve as a strategic advisor during the pre-sales process, helping prospects shape technical roadmaps and delivery strategies based on business needscoordinate and sometimes deliver product demos or service capability walkthroughs to support consultative salesact as a conduit between clients and internal teams, relaying structured feedback to inform product decisions, service enhancements, and delivery improvementsdrive upsell and cross-sell opportunities within accounts by recognizing client expansion needs and proactively offering tailored service solutionsrequirementsthe ideal candidate will have the following experience and qualifications:bachelor's degree in computer science, business administration or a related field4+ years of experience managing software development projects or working closely with technical teams throughout the sdlc (software development life cycle)effective communication skills (oral and written): able to clearly synthesize technical information for non-technical audiencesstrong empathy and customer orientation: able to understand client goals, frustrations, and aspirationsstrategic thinking: capable of aligning customer needs with business objectivesconflict resolution and negotiation: skilled at managing tense situations constructively, always aiming for win-win outcomestime management and organizational skills: especially important when handling multiple accounts simultaneouslyownership mindset: takes full responsibility for the success and outcomes of assigned accountsgeneral technical knowledge: saas architectures, apis, databases, ai/ml concepts, etcexperience with jira and hubspotability to read and understand technical documentation: even if not a developer, must communicate effectively with technical teamsunderstanding of key success metrics: ability to interpret kpis such as churn, nps, health score, retention rate, etcthe candidate's experience as a project manager and pre-sales is desirable.fluent in english (essential)based in latin americabenefitscompany benefits include:paid time offtrainingudemy free premium accessmentored career developmentu.s. Holidaysusd remunerationprofit sharingmaternity coverageat azumo we strive for excellence and strongly believe in professional and personal growth. We want each individual to be successful and pledge to help you achieve your goals while at azumo and beyond. Challenging ourselves and learning new technologies is at the core of what we do.based in san francisco, california, azumo is an innovative software development firm helping organizations build intelligent apps using the latest technologies in ai, data and cloud. We are passionate about solving key problems for customers around the globe.if you are qualified for the opportunity and looking for a challenge, please apply online at https://azumo.workable.com or connect with us at people@azumo.coseniority levelseniority levelmid-senior levelemployment typeemployment typefull-timejob functionjob functionotherindustriesit services and it consultingreferrals increase your chances of interviewing at azumo by 2xcontinue with google continue with googlemexico city metropolitan area$800.00-$1,300.001 month agomexico city metropolitan area$2,700.00-$4,000.001 week agomexico city metropolitan area$2,700.00-$4,000.004 weeks agocustomer success manager - latam (remote)mexico city metropolitan area 1 month agosenior customer success manager (podcasts)mexico city metropolitan area$800.00-$1,300.001 month agocustomer success manager, enterprise - guadalajara, mxcustomer success manager (english speaking)customer success manager (remote, based in mexico)senior principal customer success managercustomer success manager (remote, based in mexico)customer success manager – latam (remote)gustavo a. 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