Overviewsenior supervisor, technical consultant role at salesforce. This position focuses on embedding intelligent ai-powered agents into salesforce environments, enhancing customer interactions, automating processes, and optimizing user experiences.responsibilitiesassess technical and business readiness and map organizational processes through direct customer engagementlead the end-to-end design, configuration, and deployment of agentforce agents within salesforce; ensure agents meet compliance, business logic, and customer experience goalsrecommend opportunities to reengineer processes by combining ai agent capabilities with salesforce automation tools such as flows and omnistudioidentify data strategy, data quality, governance, and software development lifecycle best practicesdefine and orchestrate agent actions, configure topics, and optimize prompt engineering strategies to improve performanceimplement and configure leading large language models (llms) like gpt-4 for salesforce agentsperform testing and refinement in customer environments to optimize agent performancetrack performance metrics and user feedback; iteratively improve to grow agentforce consumptionbuild and maintain knowledge bases and technical documentationdevelop standardized agent deployment processes and integration patterns across salesforce platformsprovide guidance on best practices to enable customers to self-sustain their agentforce implementationscommunicate effectively at all organizational levels, including executive and c-levelminimum requirements5+ years of experience with cloud-based technologies and architecture principlesadvanced or expert knowledge of salesforce, agentforce, and aiexperience with data cloud or similar data integration platformssalesforce certifications such as advanced admin, service cloud, data cloud, agentforce, or sales cloudsolid understanding of ai concepts, especially conversational ai or intelligent agentshands-on experience integrating large language models or ai services into applicationsexperience with ai orchestration frameworks or prompt engineeringself-motivated with a desire to learn and apply new technologiesability to design scalable solutions for complex business requirementsstrong debugging, optimization, and reliability skills for integrated ai-salesforce solutionsproficiency in salesforce flow, lightning web components (lwc), apex, salesforce apis, and agent studioability to troubleshoot and resolve technical issues with minimal client disruptionexperience documenting technical processes, developing proofs of concept, and participating in agile project planningadvising on best practices for application development, integration, and technical architectureaccommodations and equal opportunity statements are provided as part of salesforce's postings where applicable.
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