Join to apply for the it service desk role at mcc label
description
build your career with an industry leader
as the global leader of premium labels, mcc helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, mcc is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.
under the direction of the it service desk manager, the it service desk technician improves the level of service to users by establishing a central point that users can contact to report problems or address questions and requests. They are responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
why work at mcc:
* compensation: competitive compensation
* generous benefits package including saving fund, grocery coupons, private medical clinic, and other benefits above the mexican law.
* paid holidays: new year's day, mexican constitution, birthday benito juarez, labor day, independence day, mexican revolution, christmas day.
responsibilities:
* utilize the service management system to accurately and promptly assign, prioritize, resolve, and complete incident reports and service requests
* work with users to gather details about system issues and resolve issues when possible, or escalate issues as needed
* conduct knowledge transfer and training of end-users, including the sharing of best practices
* provide user support for business systems related issues including researching transactional issues, identifying root causes, and driving resolution
* implement user creation/termination for business systems
* ensure all established policies, procedures, and controls are enforced and followed
* provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
* respond to queries either in person, over the phone, email, or via teams chat
* document standard processes
* maintain daily performance of computer systems
* ask questions to determine the nature of the problem
* walk users through problem-solving process
* install, modify, and repair computer hardware and software
* run diagnostic programs to resolve problems
* resolve technical problems with local area networks (lan), wide area networks (wan), and other systems
* install computer peripherals for users and train new employees on our it equipment
* follow up with customers to ensure the issue has been resolved
* gain feedback from customers about computer usage
* model the corporate values (integrity, passion, creativity, perseverance, and achievement) and principles
qualifications:
* experience with (but not necessarily expert in) active directory, microsoft windows, citrix, microsoft office applications (word, excel)
* experienced in erp system usage and support in a manufacturing environment
* strong customer service orientation
* comprehensive technical knowledge of microsoft windows-based and mac-based client systems
* familiarity with apple ios-based mobile devices
* proficiency with microsoft office and other common productivity software
* exceptional analytical, conceptual, and problem-solving abilities
* good knowledge of applicable data privacy practices and laws
* able to prioritize and execute tasks in a high-pressure environment
* strong written and verbal communication skills
* experience working in a team-oriented, collaborative environment
language ability:
* fluency in reading, writing, and communicating in english and spanish
* ability to clearly articulate technical issues to “non-technical” users
diversity & inclusion:
multi-color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. If you need assistance or an accommodation in applying, please contact our human resources department at [email protected].
seniority level
* entry level
employment type
* full-time
job function
* information technology
industries
* packaging and containers manufacturing
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