Job summary: we are seeking a dedicated and personable customer support agent to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
key responsibilities:
* respond to customer inquiries via email, chat, and phone in a timely and professional manner.
* resolve customer issues by identifying problems, troubleshooting, and offering effective solutions.
* maintain accurate records of customer interactions and transactions in our support system.
* collaborate with other teams to escalate and resolve complex customer issues.
* proactively identify opportunities to improve customer experience and contribute to team goals.
qualifications:
* previous experience in customer support or a similar role is preferred.
* strong verbal and written communication skills.
* ability to multitask and manage time effectively in a fast-paced environment.
* tech-savvy with proficiency in using customer support tools and systems.
* a positive attitude and a passion for helping others.