North American Company
**Paid Media Agency**
**HIRING**:
**KEY ACCOUNT MANAGER DIGITAL**
**Net salary base: $35.000 - $45.000 + PL** **English: 90% - 100% Required**
General Experience: programmatic and/or paid media
**Description Overview**:
- The KAM is the post-sales relationship builder/maintainer within the company
- This individual is the liaison between the client and the internal team
- The KAM is the chief organization officer within the pod and helps steer the pod forward while always being one step ahead of the client
- This individual should always look for ways to help the pod to ensure proper management of each client
**Responsibilities**:
1) Communication
- Properly communicate with the client to get them all elements of a project (Proposal, screenshots, reports, insights, wrap report, etc)
- Be sure to confirm with the buyer and remaining pod members that your feedback/comments are clear.
- Set proper expectations for team members and clients
**2) Client Retention/Upsell/Insights**
- Ask questions about future needs/campaigns
- Set-up post campaign calls to go over performance and offer suggestions for future campaigns
- Work with your pod to provide actionable insights that are different each week or month
**3) Technical Skills**
- Knowledgeable enough to pull any report/screenshot, do any media plan or send over any proposal that’s needed if time doesn’t permit working with strategists
- Stay up to date with the latest trends and competitive landscape to be able to explain Strike’s unique differentiation.
- Familiarity and hands on experience in different digital media platforms is a plus
**4) Pod Management/Quality Control**
- Review every report, media plan, proposal that comes through to ensure perfection prior to sending to the client.
- Communicate feedback to team members if there are mistakes
- Check campaign pacing each time you send a report (or more frequently) to ensure your buyer and you are on the same page.
- Send out nightly to-do lists
- Schedule bi-weekly retrospective pod meetings to discuss feedback and determine ways to improve work
**5) Organization/Data Entry**
- The KAM is responsible for all data entry within our CRM tool and needs to ensure this is accurate/up to speed at all times.
- Save all campaign details on Drive/Utopsa
**6) Platform Experts**
- Maintain up to date knowledge of the platform you’re working on
**7) Invoicing**
- Work with the finance department to onboard new clients in Campaign Lab and Xero
- Responsible for invoicing clients at the end of each month and campaign
**8) Special Projects**
- Think of ways and actually do unique proposals, case studies, reports, etc when warranted for high potential clients.