L1 & l2 support analyst with experience in providing application and platform support for enterprise analytics environments. Skilled in incident management, access control, stakeholder communication, and sla-driven ticket resolution. Experienced in supporting cloud-based data and analytics platforms while ensuring smooth user operationstechnical skills & qualifications 2+ years of experience in technical/application support. Basic sql knowledge (joins, cte, primary key, foreign key, index concepts) aws fundamentals (s3, iam, emr basics, redshift query editor exposure) familiarity with python (preferred). Ticketing tools: hands-on experience with servicenow and jira (mandatory). Ability to perform basic diagnostics on cloud-based analytics platforms. Strong verbal and written english communication skills.