Important software company has an immediate need for:
it support administrator
essential duties and responsibilities:
set up new hire computers and devices in a high growth environment and perform maintenance on a variety of equipment.
Support the technology department with day-to-day projects and tasks.
Perform remote software installations and updates.
Communicate with clients and internal team in person, in writing, and by phone.
Manage service tickets by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
Assist with documentation for network and system configurations.
Coordinate with vendors for repair, replacement and maintenance of hardware, software, and technology services.
Skills & qualifications:
1-2 years of work experience with service desk, help desk, jr systems admin or other field technical it support role.
Comfortable working in a pc and mac environment.
Proficient using microsoft office and ms windows.
Highly proficient business english - both verbal and
written.
Knowledge of networking and software as a service.
A bachelor's degree in a technology related field.
Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines.
Must be customer service oriented and able to support an executive team.
Communicate clearly and concisely to present ideas and solutions in user-friendly language both verbally and in writing - with co-workers, clients, and vendors.
Well-organized; ability to manage multiple activities simultaneously.
Excellent pc & network troubleshooting and diagnostics skills.
Working knowledge of active directory.
Experience with virus and malware removal tools.
Creativity, resourcefulness, and attention to detail.
Self-motivated and able to work independently and as part of a team.
Excellent problem-solving skills and ability to manage multiple projects.
Considerations:
this position is 100% remote from any estate inside mexico.
Competitive salary.
Full time position with 100% payroll scheme + additional benefits.
we are proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We celebrate the diversity of individuals from all backgrounds and identities, by creating a welcoming and inclusive culture where we reach our highest potential. All employment is decided based on qualifications, merit, and business need
requisitos: idiomas: ingles
disponibilidad para viajar: si
disponibilidad para cambio de residencia: si
jornada laboral: tiempo completo
tipo de contratación: contrato por tiempo indeterminado
estudios mínimos: educacion superior - licenciatura
condiciones del empleo
jornada laboral:tiempo completo
tipo de empleo:trabajo fijo
salario:a convenir
requerimientos
experiência mínima:no especificado