About lumen
the role
responsible for supporting the delivery of requests for telecom services. Ensure requests are processed in a timely manner to meet service level agreements (sla) and customer expectations. Document all order activity and ensure data integrity in lumen (ctl) systems. Responsible for accurate and timely communication of order milestones to internal and externally facing teams - escalating as needed.
the main responsibilities
- function in an entry level position to ensure the timely and complete provisioning of telecom service orders using lumen systems and processes.
- process orders according to service level agreements (slas), on time performance and quality standards
- manage the assigned queue using time management skills
- develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
- become familiar with one or more lumen voice products' processes, builds and designs
- use training and peer knowledge to demonstrate ability to process tasks as assigned for incoming work
- escalate to a higher level as needed
- respond to maintenance and troubleshooting requests
- perform other duties as assigned
minimum:
- associates degree or equivalent education and relevant experience.
- 2+ years related experience in specific area or equivalent.
- collaborative skills and use a team approach to accomplishing work.
- verbal, written and interpersonal communication skills.
preferred
:
- experience working in a fast-paced environment and dealing with ambiguity
- project management experience
- familiarity of provisioning systems and processes
what to expect next
requisition #: 317175
eeo statement
we are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
disclaimer
salary range
salary min:
36450
salary max:
81000
this information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
this position is eligible for either short-term incentives or sales compensation. Director and vp positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information. We're able to answer any additional questions you may have as you move through the selection process.
as part of our comprehensive benefits package, lumen offers a broad range of health, life, voluntary lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
note: for union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.