Key duties
* the senior professional services consultant is responsible for deploying software solutions within our customer base in the field. This position is a customer facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects.
* technical mastery of at least one product with associated product applications or one highly specialized field skill such as; integration with 3rd party products using api’s, nerc cip solution delivery, or information systems security
* ability to troubleshoot technical issues to resolve customer problems
* develop custom scripts, utilities, or integrations to fulfill customer needs
* collect infrastructure technical requirements, create implementation and production deployment procedures fo fortra products to interoperate and work within customer’s environment
* understands department goals and current processes and can recommend the use of new or existing tools to achieve those goals.
* deliver services and support both onsite and remote
* assists in onboarding new technical consulting team members, as requested, by training him/her on processes and/or projects. Acts as the main mentor and go-to for the new hire. Is the first to field any culture or work-related questions.
* supports new and existing clients in more complex set ups and usage scenarios of the purchased software.
* sme in one or more 3rd party technologies such as linux, siem and windows server os
* authority to act within defined policies inside area of expertise/knowledge as directed
* regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers. Builds strong customer relationships that encourage additional services work with customers
* called on to support junior members to manage external stakeholders through conflict resolution
* deep knowledge and understanding of windows os, linux/unix os or ibmi
* delivery of customer or partner facing product training
* support services revenue objectives by maintaining 65% billable utilization
* other duties as assigned
basic qualifications
* 4-6 years of experience
* experience with file integrity monitoring (tripwire, wazuh, ssec, qualys, solarwinds, manageengine, crowdstrike and mcafee)
* high level independence
* advanced technical skills
* ability to identify selling opportunities with customers and build strong relationships
* excellent communication skills with both technical and non-technical audiences
* actively seeks constructive feedback on own performance
* ability to supervise others
* executes tasks in a timely manner with minimal revisions needed
* proactive, able to prioritize and solution oriented
* knowledge and understanding of windows os, linux/unix os
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