At cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build ai-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the world's best hotel pms solutions provider and landed on deloitte's technology fast 500 again in 2024 – but we're just getting started.
How you'll make an impact
as a sr. Site reliability engineer, you'll be the guardian of our platform's reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable aws cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams.
Our sre team
we're a bottom-up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You'll have endless opportunities to influence architecture decisions while working with cutting-edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo.
What you bring to the team
design and implement reliable, scalable, and efficient cloud infrastructure to support our global platform's growth
maintain and support highly loaded kubernetes (eks) clusters and infrastructure-related components
develop and continuously improve monitoring and logging systems using prometheus, datadog, and loki stacks
participate in on‑call rotation to support production environment and ensure rapid response to outages
lead incident response efforts, ensuring minimal service impact while documenting learnings and implementing preventive measures
collaborate with development teams to establish service level objectives (slos) and ensure systems meet or exceed reliability targets.
Champion sre best practices across engineering, mentoring teams on resiliency, performance optimization, and scalability
automate platform operations with infrastructure‑as‑code (terraform) and configuration management tools
what sets you up for success
5+ years of hands‑on experience as a sre or systems engineer working extensively with aws cloud infrastructure
3+ years of production experience with kubernetes, docker, and helm charts at scale
proven track record implementing and scaling elastic kubernetes service (eks) platforms
strong expertise with monitoring, logging, and alerting technologies (elk, datadog, loki, or aws cloudwatch)
experience with gitops and argocd
working knowledge of web infrastructure including nginx, ingress controllers, mysql/postgresql/aurora, redis/memcached, and sqs
business professional english required
bonus skills to stand out
advanced database administration experience with aurora, mysql, or postgresql
support and enhance the release process through ci/cd pipeline development and optimization
experience working in pci‑compliant environments and security‑focused infrastructure
familiarity with kong api gateway and api management at scale
what to expect - your journey with us
behind cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, ai architects, world‑class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using ai to transform a trillion‑dollar industry, this is your chance to be part of something extraordinary.
Discover our benefits
remote first, remote always
pto in accordance with local labor requirements
monthly wellness fridays – enjoy an extra long weekend every month
full paid parental leave
home office stipend based on country of residency
professional development courses in cloudbeds university
access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is welcome - a culture of inclusion
cloudbeds is proud to be an equal opportunity employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf‑blind, and deaf‑disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our hr team by phone at (858) 201-7832 or via email at. Cloudbeds will provide an american sign language (asl) interpreter where needed as a reasonable accommodation for the hiring processes.
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