Responsibilities
SPECIFIC JOB RESPONSIBILITIES
Positions are articulated in 3 different areas:
1. Digitalization Projects and Enhancement:
- Primary scope is to identify which area needs to move to digitalized solution - or to enhance existing system to improve efficiency.
- Work off business cases (cost/ value - Power/ risk - Resources/ benefit) to present to the organization and propose prioritization and time scale.
- Gather internal & external ISV's resources available / needed to execute.
- Prepare the project's timeline.
- Follow up as per milestones and target during execution phase.
- Prepare and present for acceptance new user's process and related documentation
- Manage changes to project scope, timelines, and requirements, assessing impact on deliverables.
- Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.
- Lead project teams, assign tasks, and coordinate activities to meet landmarks.
1. Mobilize Resources
- Ensure resources (people, knowledge, time...) are available for the execution.
- Monitor execution - (key users, test scripts) and perform & allocate testing as required
- Act as key contact point for the project (technical & functional)
- Work with all counterparts to identify risks and opportunities across the project.
- Coordinate cross projects / Cross Business Units efforts and timeline (CTE- PI) and ensure execution in timely manner down to training to end users.
- Ensure issues faced at testing phase are fixed for deployment
1. Stakeholder Satisfaction and project phase outcomes
- Ensure Go live pre and post preparation are executed (training, documentation, D2D support resources allocation)
- Collect execution feedback from stakeholders and counters - be responsible for evaluating project execution efficiency - and prepare "lesson Learnt
- Ensure there are post execution platforms for enhancement and bug fixes
This position implies strong:
1. Project Management: Collaborate on projects related to system implementations, upgrades, and integrations, ensuring they are completed within scope.
2. Process Improvement: Utilize tools to analyze and improve business processes. Identify gaps and inefficiencies and implement solutions within systems to enhance productivity and accuracy. In addition,
3. Cross-Functional Collaboration: Work with various departments to align Systems functionalities with department-specific needs and overall business strategy and foster a culture of continuous improvement. Be a key member to lead cross-functional teams on various projects. Ensure D2D support material and training are conducted to the Global Business Excellence Analysts
4. Continuous Improvement: Regularly review and assess the effectiveness of integrated systems, recommending and implementing improvements as needed.
5. Innovation: Encourage and implement innovative solutions to business challenges, staying abreast of industry trends and best practices.
6. Technology Integration: Identify and implement new technologies to support process improvements and enhance operational efficiency.
7. Change Management: Act as a change agent, guiding and coaching teams through process changes and improvements.
REQUIRED QUALIFICATIONS AND EXPERIENCE
- At least bachelor's degree or 10 years' experience
- Fluent in English
- Project & People management
- Experience in Oracle, Customer Management is a plus
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