As a customer quality engineer, you will be a link between the operation and the different service groups of each business units, acting as a leading facilitator in the non-conformities investigations reported from the different customer lines. Ensuring the response in time through the coordination of multifunctional teams by using of problem-solving tools, which allows transferring the organizational learning to our quality system.
*key responsibilities*
- develop plans and strategies to reduce the main gaps that affect customer satisfaction as an organization.
- maintain the quality standard of ppg industries and promote the understanding of the customer quality goals throughout the organization.
- ensure the continuous monitoring of customer satisfaction with the voc tool, as well as the development of strategies and action plans to improve the indicator. (customer focus).
- work with the process area and technical laboratory to ensure the correct implementation of lessons learned derived from a problem on the customer's line.
- act as a natural leader in the auditing processes derived from non-conformities to customer lines, as well as, the sign-off processes, new launches from different customers; and sjr certification processes.
- maintain the discipline of problem-solving, through continuous improvement for the region as part of one of the global strategies.
*qualifications*
- bachelor's degree in engineering.
- knowledge of specific automotive customer requirements.
- green or black belt certification.
- internal auditor.
- management of core tools, knowledge of core tools iatf16949, iso9001, fmea; control plan.
- proficient english.
*about us*:
*ppg: we protect and beautify the world*
*the ppg way*
every single day at ppg:
*we partner with customers to create mutual value.*
we are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
*we are “one ppg” to the world.*
we are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
*we trust our people every day, in every way.*
we enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
*we make it happen.*
we have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
*we run it like we own it.*
we respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
*we do better today than yesterday - everyday.*
we continuously learn. We develop our people to grow our businesses.
*ppg way: (*click here to learn more about the ppg way*)*
benefits will be discussed with you by your recruiter during the hiring process.