Lead or senior levels of these positions may:
- handle escalated or more complex issues,
- coordinate team activities or those of agency contract staff,
- support supervisor or manager activities,
- support the design, review and implementation of processes and procedures.
*general job description*
under limited guidance completes the following tasks:
- provide forward thinking solutions for shipment issues leading to positive customer interactions.
- utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions.
- analyze ongoing trends/problems that affect customer satisfaction and provide feedback for improvement opportunities.
- provide immediate notification to top accounts when their shipments experience delays or problems. Continuously communication until problem is resolved.
- interact with other functional areas to identify needs of top accounts.
- within established authorities, determines and authorizes solutions to resolve customer issues.
- maintains complete customer records/profiles for top accounts in order to anticipate their shipping needs and advise them of updates/changes in service and initiates follow-up calls to ensure continued use of fedex products and services.
- resolve issues documented in covs through internal and external contacts. Follow-up to ensure recommended actions are taken.
- perform other duties as assigned.
*minimum requirements*:
*minimum education*:
- high school diploma
- fluent in english (750 toeic points)
*minimum experience*:
- three (3) years of experience related to customer service in a service environment/industry
*minimum required skills*:
- extensive knowledge of fedex tracking systems interpersonal skills
- excellent written & verbal communication skills
- detail oriented
- proven ability to effectively negotiate sensitive customer issues
- team working skills
- microsoft office & pc skills
- problem solving skills
- skill at using mental reasoning or research to gain insight into or solve problems
*indicaciones para postulación interna al boletín*
si estás interesado en aplicar, por favor *sube un solo archivo en formato pdf* que contenga los siguientes documentos:
1.*currículum actualizado*
2.*carta de intención*
3.*imagen del resultado vigente del examen toeic*, con un puntaje mínimo de *750* puntos*
- nota: la vigencia del examen toeic es de 2 años a partir de la fecha de aplicación._
este archivo debe ser cargado en el sistema *workday*, en el campo correspondiente al *currículum*.
*importante*: con fundamento en la política 4-15 de oportunidad de carrera del manual de gente de lac: _"el hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta.“_
️ *vigencia del boletín*:del 15 al 21*de octubre de 2025*
fedex is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
Fedex is consistently named among the world’s most valuable and admired brands. Some of our recent awards include:
- 2020 fortune’s world most admired companies (14th)
- 2019 fortune’s best places to work (15th)
- 2019 forbes’s one of the “best employers for diversity”
- 2020 fedex lac included in the gptw’s best workplaces in latin america ranking (24th)
- 2021 fedex mexico was included in the gptw ranking for 18th consecutive years
- 2020 fedex mexico received the cemefi certification for 13th consecutive years endorsing fedex as a company socially responsible
- 2021 fedex chile was re-certified with giro limpio, a seal from the agency of sustainable energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 fedex uruguay selected by gptw among the 5 best companies to work for.