Overview:
statement:
the systems engineer ii is focused on the design, construction, testing, implementation and optimization of infrastructure systems.
Detailed responsibilities/duties:
level ii
- investigates and resolves level 1 problems in infrastructure hardware
- utilizes standard tools to analyze, identify and resolve technical problems
- serves as a liaison between the customer, suppliers and other technical groups to resolve problems
- performs high level analysis of complex network system integrations
- applies specialized knowledge in network infrastructure to conceptualize, design, construct, test, implement and optimize network infrastructure
- engineers sa-related solutions for various minor projects and operational needs
- contributes to and maintain system standards
- researches and recommend innovative, and where possible automated approaches for sys admin tasks
- serves as an escalation point for level 1 problem or incident management
- analyzes performance problems and recommend solutions to enhance functionality, reliability and/or usability
- provides level 3 support per request from end users
- investigates and troubleshoots complex issues
- repairs/recovers from hardware and software failures; coordinate and communicate with impacted end users
- performs periodic performance reporting to support capacity planning
- performs ongoing performance tuning, hardware upgrades, and resource optimization as required. Configures cpu, memory, and disk partitions as required.
- prepares reports and presentations as requested or necessary within gts
supervisory responsibilities:
none
job qualifications:
qualifications:
*skills*:
required
- strong communication skills
- strong problem solving, analysis skills
- experience with monitoring, reporting, management, and optimization tools regarding systems
- strong passion for technology and ability to stay current
- familiarity with automation tools preferred
- ability to design and implement high-availability and disaster recovery solutions
- expertise in itil and services management principles
certificates / training:
- preferred: itil v3 foundational+ certification, microsoft certified systems engineer (mcse)
*experience*:
level ii
- 3+ years systems engineering
- preferred: 5+ years of it experience
*education*:
required
- bachelor's in information technology or equivalent
principles & related competencies:
ethical
- complies with policies and procedures; takes the high road and upholds our values; maintains confidentiality; acts with integrity, honesty and respect.
Leader
- meets challenges head on to uphold quality standards, productivity goals, and values; sets an example, building a culture of trust, transparency, and open communication; is aligned with organizational direction
collaborative
- works cooperatively with others offers and accepts help; freely shares information as appropriate; open to and willing to provide feedback; strong contributor to the team’s results; celebrates the individual and the team; ability to clearly communicate.
Looks beyond oneself
- (team player) demonstrates humility and willingness to recognize and give credit to others; works well alongside people of different backgrounds and ideas; builds good relationships with others; values distributors and teammates.
Drives innovation
- add value through: proposing ideas and creative solutions to employee, distributor and/or customer challenges; listening to and respecting others ideas through collaborating and helping develop those suggestions; driving ideas forward to implementation.
Delivers change
- delivers change through: adapting to different working environments; responding positively to change including new duties and assignments.