Your potential has a place here with ttec's award-winning employment experience.
as an instructional designer working remotely in mexico city, you'll be a part of bringing humanity to business.what you'll be doingthis role will also be responsible for the design, development, delivery, management and measurement of a client knowledge base.
this exciting role uses the latest technology to ensure contact center associates are able to deliver the best experience to their customers.what you'll bring to usdesign and implement strategy to optimize knowledge base in support of meeting and exceeding operational and internal goals and metricsconceive, design, and develop training programs and materials utilizing the latest instructional and distribution methodsbuild e-learning, instructor-led or blended solutions to best suit the content and audiencebuild upon contemporary methods of adult learning theory, social and mobile learning, and curriculum design to shape e-learning, instructor-led, and blended approach education and guidancecreate, build and distribute custom analytics and reports based on goals and metricscoach users on knowledge base tools and coordinate with operations, training & quality teams to produce educational content within the knowledge basework closely with other instructional designers including lead instructional designers (ids), project managers (pms), subject matter experts (smes), media, quality assurance (qa), as well as training team and design and delivery managerswhat skills you'll needknowledge of and practical application of adult learning theory and instructional design principlesability to facilitate focus groups, usability sessions and subject matter expert interviews as well as identify and document key themes emerging from these activitiesability to manage responsibilities and priorities in a fast-paced and time-critical environmentbasic project management skillsexcellent presentation/facilitation skillsknowledge of call center business and/or experience, desiredexperience using e-learning software such as captivate & knowledge of adobe photoshop, flash, html principlesa bit more about your rolewe'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions.
and we trust you already have the necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
you'll also have a chance to make great new friends within the ttec community and grow your career in a dynamic, family-friendly atmosphere.employment noticettec is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
ttec embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.primary location: mx-df-mexico df#j-*-ljbffr