Vacante para la empresa ctalento en six flags -tlalpan, ciudad de méxico
importante empresa de rastreo satelital.
área: calle center
analista de mesa de ayuda (soporte)
requisitos:
* mínimo preparatoria
* 1 año de experiência en puesto similar
actividades / responsabilidades:
* seguimiento a órdenes de servicio e instalaciones (tickets)
* soportes al monitoreo de disponibilidad y desempeño de equipos gps y plataformas en línea, garantizando soluciones oportunas y efectivas
* elaboración y envío de reportes de estado de conectividad de equipos gps
* optimización de las plataformas de monitoreo
* seguimiento y acompañamiento de soportes con cliente interno y externo
* seguimiento y cierre de soportes (llamadas, whatsapp, correo, help desk)
* análisis de información y detección de problemas
* llenado de base de datos
* seguimiento y gestión de personal técnico en campo
zona de trabajo: por six flags méxico
ofrecemos:
* sueldo base: 10,000
* pago de horas extras
* prestaciones de ley
* prestaciones superiores de ley
* oportunidad de crecimiento
nivel de educación deseada: media superior
nivel de experiencia deseada: medio
función departamental: tecnología / internet
industria: transporte, logística, cadena de suministro y almacenamiento
habilidades:
* soporte tecnico
* help desk
* mesa de ayuda
help desk agent
hoy
service delivery role
the customer service representative is responsible for delivering top-notch customer service via phone calls, emails, and tickets on a daily basis.
key responsibilities:
* maintains regular communication with the team to meet productivity standards.
* responds to customer inquiries, including high and critical priority tickets, according to standard operating procedures.
* serves as the initial point of contact for customers, identifying and resolving technical issues.
* assists in managing the daily operation of the service delivery function, including staff development and training programs.
* monitors production networks, servers, applications, and services to troubleshoot and escalate issues as needed.
* provides remote technical support to customers via phone and remote support tools.
* takes deliveries from vendors, processes packing slips, and communicates with customers professionally.
* creates and manages incidents and service requests in the company's trouble ticketing system.
* utilizes formal work instruction (wi) documents to resolve customer issues.
* ensures escalations are handled consistently and professionally.
requirements:
* high school graduation or equivalent
* itsm certification preferred; itsm foundation training required
* 1-2 years of customer service experience
* excellent verbal and written communication skills
* strong meeting facilitation skills, including teleconference and web conference
* able to contribute to a high-performing workgroup through collaboration and interpersonal skills
* able to work creatively and analytically in a problem-solving environment
help desk specialist
hoy
job summary
the ideal candidate will possess a strong background in customer service, enabling them to thrive in a dynamic work environment. Key responsibilities include:
* providing exceptional customer support through various channels.
* responding promptly and professionally to customer inquiries, effectively resolving issues.
* maintaining accurate records of customer interactions and feedback for continuous improvement.
* collaborating with internal teams to address customer complaints and enhance overall satisfaction.
requirements:
* bilingual english (b2/c1 level) and spanish language proficiency is essential.
* a minimum of six months\' experience as a verifiable bilingual telephone agent.
* verifiable job stability in the employment record.
* a completed bachelor\'s degree or high school diploma from a recognized institution.
* able to work varied shifts, including weekends and holidays.
work environment:
the successful candidate will work in a modern office setting in mexico city.
help desk analyst
hoy
our opportunity
ria is looking for a help desk analyst. This position will play a key role in assisting agents and, correspondents globally, and corporate stores via internet. As a help desk analyst, you will report directly to the help desk supervisor. This position will be for an fxonline project.
key responsibilities include:
* make outgoing calls providing excellent customer service related to web support assistance.
* pc approval and registration
* remote connection assistance
* reporting errors in the web page
* review the computer to ensure requirements verification.
* documenting and troubleshooting of issues.
* working continuously on a task until completion (or referral to third parties, if appropriate)
* rapidly establishing a good working relationship with customers and other professionals.
qualifications:
* excellent communication skills in english and spanish
* experience in customer service
* advanced english level
* experience with microsoft technologies
* one year customer service work experience preferred
work environment:
remote/hybrid options with location in mexico city
analista help desk
hoy
vacante help desk
trabajo de lunes a viernes de 9 a 18 hrs y sábados de 9 a 13hrs. Preparación mínima requerida. Conocimiento de software, web y terminales punto de venta bancarias. Capacidad de trabajo en equipo y buena presentación.
sueldo: 9,000.00 - 11,000.00 al mes
prestaciones: uniformes gratuitos
lugar de trabajo: in person
help desk 4988
hoy
vacante para la empresa corporativo asosa en azcapotzalco, ciudad de méxico
importante empresa de manufactura de productos quimicos
actividad: soporte técnico remoto y presencial nível 1 y 2
zona: azcapotzalco
escolaridad: licenciatura o ingeniería concluida en sistemas o telecomunicaciones
experiência: 2 a 5 años
ofrecemos: sueldo de 16,000 a 22,000 brutos + prestaciones de ley + contrato directo
horario: lunes a viernes 8:00am a 5:00pm
ubicación: azcapotzalco
certificaciones deseables: a+, network+, mcts, security +, mcsa, ccna, linux +
habilidades: servidores, cctv, soporte remoto y presencial
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